Manager - Quality Assurance

Tata Consumer Products

10 - 15 years

10 - 15 Lacs

idukki

Posted:Just now| Platform:

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Skills Required

capa npd usfda iso ipqc food safety management system auditing gmp new product development haccp food safety quality systems brc quality management quality compliance quality check product quality quality assurance qms vendor quality vendor audit

Work Mode

Work from Office

Job Type

Full Time

Job Description

Cost of Poor Quality and waste reduction:
Develop evaluation metrics and tracking cost of poor quality and take proactive measures to reduce wastages and product recalls.
Analytical cost:
Control analytical cost against the budget.
Analyze and approve waste with Cost as a Parameter

Customer Service

Customer Interactions: Interactions with customers to meet the various Quality, Food Safety, Regulatory & Compliance requirements which customer seeks from time to time. Monitor the customer complaints and prepare details root cause analysis and mitigation plan.
Product Quality Index /Customer satisfaction index: Monitor and improve product quality index and customer satisfaction index by enhancing RFT.
Ensuring finished goods meet global statutory & regulation compliances like for USFDA/EEC/BRC/ Japan/ SEA requirements as applicable.

Internal Processes

Meet plant key KPIs like CCPMP, GMP, Misc. CPC, Usage variances, % Yield, Process performances
Establish objectives, KPI for the quality department, periodically formulate and get approval from top management on food safety policies and programs
Establish short term and long-term plan for the department in association with plant & company requirements
Implement and maintain Quality Systems and Food Safety management system that are in compliance with various quality and food safety standards and regulations.
Establish system and procedures in association with Central/Corporate quality to drive systems, setting-up standards & guidance to implement & improve overall quality of the plant in compliance to Global Group quality requirements
Establish Total Quality management system in the plant by effective maintenance of Incoming materials quality compliance, in-process quality checks (IPQC) and Finished product quality compliance.
Support NPD activities and aid in providing quality and testing requirements.
Adopt and maintain awareness and understanding of quality, food safety, regulatory compliance requirements across the organization and create a culture of quality in the company
To handle complaints received from market & trades - Ensure proper documentation, information flow, root cause analysis, CAPA and effectiveness of CAPA.
Ensure renewal and certification of FSSC, 9001, USDFA, Organic, Rainforest Alliance, Kosher and Halal
Conduct Vendor Quality evaluation, vendor audit, approval and assessment of vendor quality and capability, capacity
Prepare SOP, flow chart, establish hazard analysis, identify critical control points (CCP) & its limits, OPRP, PRP. Onsite verification of flow charts, closing of identified gaps, validation and verification process
Conduct monthly GMP audits, integrated pest control management process in the plant
Exercise document control to ensure that only the updated documents, recipes, SOPs are used in each line and process.
Adopt and maintain awareness and understanding of quality, food safety, regulatory compliance requirements in the unit and create a culture of quality

Innovation and Learning

Actively work with the NPD team for innovations of the new type of products.
Generate Competency matrix of workmen and impart training on Quality and Food Safety
Adopt and maintain awareness and understanding of quality, food safety, regulatory compliance requirements in the unit and create a culture of quality and Food Safety.

What are the Critical success factors for the Role

Master s / bachelor s degree in food technology / food Process Engineering
10+ years of relevant work experience in Quality Management / new product development
Experience in Quality Management Systems, HACCP, ISO, Food safety management systems and auditing
Experience in Instant Tea Ops, Solubles, Coffee, Tea or Dairy Operations
Has good understanding of QA and NPD process

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