Job
Description
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve. Company Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone! Role Summary This individual will work closely with their team and the end customers to ensure we are providing excellent customer service and meeting (or exceeding!) the customer’s expectations. Accountabilities Responsible for a team, including project managers, project engineers, and documentation coordinators, that supports the power, oil and gas markets Motivate and drive the team to providing an excellent Customer Experience Drive and track the team performance related to project quality, delivery, and cost to ensure meeting or exceeding expectations Responsible for teams’ project execution of day-to-day activities from order reception until customer acceptance/project close out Partner closely with internal and external stakeholders to ensure necessary information is available (contracts, T&Cs, contractual specifications, change orders, budget, customer key communications, etc.) Proactively collaborate with Commercial Operations team to ensure a clean project handoff Support site and team strategies & objectives by driving team member accountability Provide an atmosphere where continual training & education are the norm and high performing associates are retained through understanding their career growth opportunities at Flowserve Support Operating Model ETO/MTO vision and department’s mission fully and effectively by holding team accountable for their responsibilities and addressing performance obstacles to ensure results are met Use key metrics and team accountability meetings as primary mechanisms for monitoring performance, driving effective execution and managing team responsibilities Monitor capacity and load of team, making necessary adjustments to manage demand Support team members in reviewing customer contracts and mitigating risks for commercial and technical issues as well as in addressing supply chain, manufacturing, testing, or quality issues Work with the team to maintain a continuous communication with customer about the status of orders, and coordination of customer interfaces (technical interfaces definition and attendance to inspections) Ensure on time projects billing and partner with Finance team to collect cash on time Support onsite meetings, testing, onsite supervision, and visits as required Escalate all pertinent issues/concerns in a timely manner Other duties as assigned Position Requirements Project Management, Project Engineering + supervisory or team lead experience. Ability to effectively collaborate with both internal and external customers Capability to influence others and lead by example Excellent analytical and problem-solving skills Ability to operate and lead in the day to day as well as maintain vision and focus on strategic, longer-term objectives Strong conflict management and communication skills Willingness to travel to internal or external customer sites as needed Degree in relevant field and 15 years relevant experience PMP Certification Desirable Req ID : R-15082 Job Family Group : Engineering Job Family : EN Engineering EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process. Show more Show less
