Manager, Project Management

Responsible for implementing departmental strategies, monitoring the progress of projects, and leading your team towards the accomplishment of departmental and corporate goals

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Work with the department management team to assure that departmental objectives are being implemented and completed according to schedule.
• Manage designated Project Management staff, which includes: 
• Mentoring and defining career paths by developing core competencies
• Ensuring proper training is executed and documented
• Conducting reviews of system set-ups and documents to ensure high quality of deliverables in accordance with quality standards and SOPS
• Coordinating routine status meetings to facilitate communications, monitor workload, and provide forecasting guidance
• Collecting, monitoring, and analyzing defined staff metrics to gauge the productivity and efficiency of Project Management team 
• Organize and conduct Project Management team meetings to communicate corporate/department updates. 
• Serve as the first point of escalation for customer issues and with internal and customer teams to ensure timely issue resolution 
• Direct the hiring, orientation, and training plan for the Project Management team members. 
• Promote inter-departmental collaboration and serve as designated departmental liaison to create a positive team environment, effective communications, and efficient use of resources to meet contract deadlines. 
• Develop strategies to promote excellent customer service and to streamline Project Management procedures

OTHER DUTIES AND RESPONSIBILITIES:

• Ensure compliance with timely training completion/documentation.
• Develop, review and revise Standard Operating Procedures, Job Descriptions, and Departmental Training Plans, as needed.
• Spearhead departmental initiatives, and initiate process development for new equipment, services, and systems.
• Attend customer meetings with Business Development and/or Operational teams to present Clario services and Operational workflow, as applicable.
• Perform other duties, assignments, and/or special projects as time or circumstances necessitate. 

QUALIFICATIONS AND SKILLS NEEDED:

Education:

• Bachelor Degree required, Masters degree preferred.

Experience:

• At least six years of experience in telecom, SaaS-based technologies, Clinical Trials, Healthcare IT or pharmaceutical field (or related industry experience), with an emphasis on Project Management in a high-volume, short turn-around environment
• Six+ years of Management/Supervisory experience preferred (direct people management, with teams of 15+ members) 
• Demonstrated leadership skills with strong emphasis on developing a growing team
• Working knowledge of Microsoft Office products
• Knowledge of the pharmaceutical drug development process
• Extensive experience working Familiarity with SDLC (Software Development Life Cycle) in a fast-paced, rapidly changing industry
• Excellent organizational, interpersonal, time management, and prioritization skills; a great collaborator who knows how to get things done while building successful partnerships within and outside the company