Manager

Job Description

About the Job We are looking for a results-driven Manager – Operations Sales to lead and optimize our contact center operations. The ideal candidate will be responsible for managing day-to-day sales operations, meeting targets, enhancing customer satisfaction, and ensuring seamless execution of business objectives. This role requires strong leadership, analytical skills, and the ability to drive a high-performance sales team in a fast-paced environment. Roles and Responsibilities: Operations & Sales Management -Oversee and manage B2C Tele-Sales operations to ensure seamless execution and achievement of targets. Team Leadership & Performance Management - Minimum team of 80-100, Directly manage team leaders and agents, ensuring effective resource allocation and goal setting. Client & Stakeholder Management- Build strong partnerships with clients by ensuring operational alignment with their expectations. Process Improvement & Compliance- Identify and drive continuous improvement initiatives to optimize sales and service quality. ISMS Responsibilities: Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads; Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective; Ensure the safeguarding of information in their possession; Accepts responsibilities for the operation and protection of information assets; and Perform the work as delegated by the by the Function Head Desires Skills and Experience: Experience in Telesales or insurance sales (Health/Life/Travel) is highly desirable. Must have experience into b2c telesales for outbound sales process. Prior experience in managing large sales teams in a contact center environment. Familiarity with CRM tools and sales analytics platforms. Strong leadership and team management skills. Proven track record in B2C sales, tele-sales, and contact center operations. Ability to analyze data, solve problems, and drive performance improvements. Excellent communication (verbal & written) and interpersonal skills. High level of integrity, action orientation, and perseverance. Strong financial acumen and ability to manage & metrics. Ability to handle sales pressure, motivate teams, and drive results. What do we offer? Opportunity to earn good incentives Endless growth opportunity GMC – Group Medical Coverage Group Personal Accident Insurance Gratuity Wellness Programs Give back to society through CSR Continuous talent enhancement program Childcare facility Tax Saving flexi benefits Interested Candidate can share their updated CV at kanishkabisht@policybazaar.com or WhatsApp - 9582253267 Show more Show less