Manager - Performance Management, HR Digitalisation & Analytics

A. Job Purpose

B. Key Accountabilities

• Create/manage templates for goal setting, performance reviews, and PIPs.
• Launch/manage forms during PMS cycles.
• Coordinate with HR Tech for issue resolution and enhancements.
• Ensure accurate employee data in HRMS for PMS execution.

• Maintain/update matrices for Cabin Crew and Pilots on PMS system.

• Generate reports on PMS completion, rating distribution, KRA effectiveness, performance evaluation, IDPs, and IMPACCT assessments.
• Share insights with Learning and Talent Management teams.

• Resolve employee queries via email/ticketing tools within TAT.
• Coordinate with Learning team to roll out PMS-related training.

• Support surveys, new feature rollouts, communications, and awareness campaigns.

• Streamline and implement productivity-related policies/processes, especially for crew, in collaboration with HRBPs and business teams.

• Handle projects or tasks as assigned by the reporting officer and HR.

C. Skills & Qualities Required

• Innovative mindset, HR tech awareness
• Analytical thinking, requirement gathering
• Team player, process orientation
• Strong coordination, collaboration, and planning skills

D. Key Performance Indicators

• PMS Satisfaction Score
• Employee Engagement Score

• PMS Completion Rate / Delay Days
• Crew Productivity

E. Key Interfaces

• Performance & Rewards Head:

  Co-design PMS framework aligned with career progression and development.

• HRBPs:

  Guide on PMS tools and processes.

• Flight Ops & In-Flight Services:

  Collaborate on crew-specific PMS systems.

• Vendors/Suppliers:

  Coordinate for implementation and maintenance of PMS platforms and tools.

F. Educational & Experience Requirements

• Bachelor s degree/BBA/diploma in HR or Personnel Management

• Minimum:

  3+ years in data analysis and PMS program management

• Desired:

  5 6 years in PMS design/implementation, preferably in aviation