Job
Description
The position will be responsible for the successful delivery of HR operational/transactional processes across MEISA. The position will focus on continuous process improvement and expanding the scope of services delivered, while maintaining process KPIs and SLAs. Partnering with Regional HR and other functional teams, the position will facilitate, support, and execute transformational initiatives as needed. Grade 15M Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date Key Responsibilities Lead and oversee all HR operational/transactional processes related to the employee lifecycle, ensuring alignment with regional compliances and organizational policies, and provide strategic direction to the team. Maintain and monitor service level KPIs and SLAs for all processes. Allocate work effectively to improve team productivity and ensure high efficiency, with mechanisms to measure performance metrics. Administer and maintain Workday data points to ensure 100% data accuracy and integrity. Manage and resolve escalated queries within defined timelines and organizational guidelines. Harmonize HR processes across business units/geographies and identify opportunities for optimization. Set, achieve and meet targets/ standards expected from the Shared Services organization. Participate in internal and external audits as required. Plan and execute strategies, identifying root causes of operational issues. Build relationships between MEISA Shared Services team and stakeholders for better efficiency and responsiveness. Identify and execute opportunities to expand service activities based on stakeholder feedback Qualifications: Master’s degree in human resources, Business Administration, or a related field. For Individual Contributors (FedEx employees) AiM certification is mandatory. Experience: Minimum of 15-18 years of experience in HR or related fields, with at least 5-8 years in strategic/leadership role. Skills Strong problem solving and analytical skills. Excellent project management and organizational abilities. Superior communication and interpersonal skills. Demonstrated ability to lead and manage teams. High level of discretion and integrity. Proficiency in HRIS systems and Microsoft Office Suite. Competencies Accountability and Adaptability Business and Customer Focused Communication and Collaboration Innovation and Critical Thinking Leadership and Influence Confidentiality and Integrity FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace. Show more Show less
