Manager - Outbound Sales

Position: Manager - Outbound Sales

About the Job

We are looking for a results-driven Manager Operations Sales to lead and optimize our contact center

operations. The ideal candidate will be responsible for managing day-to-day sales operations, meeting targets,

enhancing customer satisfaction, and ensuring seamless execution of business objectives. This role requires strong

leadership, analytical skills, and the ability to drive a high-performance sales team in a fast-paced environment.

Roles and Responsibilities:

Operations & Sales Management

• Oversee and manage B2C Tele-Sales operations to ensure seamless execution and achievement of targets.
• Set, track, and achieve sales and performance KPIs, ensuring SLA adherence.
• Establish and maintain strong client relationships, acting as the primary point of contact for engagement and

reporting.

• Drive sales strategies, monitor performance metrics, and take corrective actions to optimize outcomes.
• Lead daily operations, ensuring timely follow-ups on customer inquiries and escalations.

Team Leadership & Performance Management

• Directly manage team leaders and agents, ensuring effective resource allocation and goal setting.
• Conduct performance reviews, training sessions, and coaching programs to enhance employee capabilities.

ISMS Responsibilities:

• Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users

authorized by Function Heads;

• Provide technical consulting assistance to Function Heads so that information systems can be built and

run to best meet business objective;

• Ensure the safeguarding of information in their possession;

• Accepts responsibilities for the operation and protection of information assets; and

• Perform the work as delegated by the by the Function Head

Desires Skills and Experience:

Team Size - 100+

• Experience in Telesales or insurance sales (Health/Life/Travel) is highly desirable.

• Prior experience in managing large sales teams in a contact center environment.

• Familiarity with CRM tools and sales analytics platforms.

• Strong leadership and team management skills.

• Proven track record in B2C sales, tele-sales, and contact center operations.

• Ability to analyze data, solve problems, and drive performance improvements.

• Excellent communication (verbal & written) and interpersonal skills.

• High level of integrity, action orientation, and perseverance.

• Strong financial acumen and ability to manage P&L metrics.

• Ability to handle sales pressure, motivate teams, and drive results.

What do we offer?

• Opportunity to earn good incentives

• Endless growth opportunity

• GMC Group Medical Coverage

• Group Personal Accident Insurance

• Gratuity

• Wellness Programs

• Give back to society through CSR

• Continuous talent enhancement program

• Childcare facility

• Tax Saving flexi benefits

Interested candidates can directly call at 8368529190 or send an email at anmolchawla@policybazaar.com