Client Welcome & Onboarding Warmly greet and welcome guests upon arrival, ensuring a pleasant and professional first impression. Upselling & Service Promotion Proactively engage with clients to suggest and convince them of additional services such as fog effects, photography, and special décor, enhancing their experience. Room Preparation Ensure event rooms are set up as per booking details, including decoration, seating, lighting, and ambiance setup. Special Arrangements Coordinate and arrange cakes, fog machines, and other custom elements as per client requests. Photography Coordination Assist or coordinate with the in-house photographer to capture key moments during the event. Billing & Payments Handle billing processes accurately, maintaining transparency and customer satisfaction. Food Service Management Take food orders, ensure timely preparation, serving, and assist with cleaning if needed to maintain hygiene and service standards.
Key Responsibilities: ● Make outbound calls to potential and existing customers to promote products/services. ● Handle inbound customer inquiries efficiently and professionally. ● Maintain customer data accurately in the system. ● Follow up on leads and convert them into successful sales or service closures. ● Build and maintain strong relationships with customers to ensure satisfaction. ● Prepare and submit regular reports on call activity and outcomes. Key Requirements: ● Proficiency in Hindi, Telugu, and English (both spoken and written). ● Excellent system knowledge with the ability to navigate and manage software efficiently. ● Good to have: CRM software knowledge and experience. ● Strong communication and interpersonal skills. ● Ability to work independently as well as part of a team. ● Prior experience in telecalling or a similar role is an advantage.
✅ Cleaning theater rooms and common areas ✅ Kitchen cleaning – vessels, slab, stove, and maintaining hygiene ✅ Basic kitchen help – making Tea/Coffee, reheating food, simple serving ✅ Assisting with event setups and cleaning post-events ✅ Taking care of props and maintaining decor ✅ Helping with food plating, arranging, and basic cooking if required ✅ Supporting photo session setups (basic assistance like holding props/lights)
Manage the team effectively and ensure smooth daily operations without disturbing higher management. Handle billing with 100% accuracy, ensuring no mistakes. Sit at reception as the first point of contact, maintaining a professional and welcoming presence. Greet and welcome guests warmly, ensuring a pleasant experience. Proactively suggest and convince guests for add-on services to enhance business revenue. Maintain honesty, integrity, and confidentiality at all times. Communicate fluently in Hindi (mandatory) and English (preferred), with excellent interpersonal skills. Maintain an attractive, well-groomed appearance and professional demeanor. Coordinate with other departments for smooth operations. Handle customer queries, feedback, and complaints politely and effectively. Ensure reception and waiting area are always clean, presentable, and guest-friendly. Maintain records, bookings, and reports accurately. Support management in administrative tasks when required. Key Requirements: Strong communication and persuasion skills. Good personality with professional appearance. Honest, detail-oriented, and customer-focused. Prior experience in reception/management role preferred.
Customer Communication: Handle inbound and outbound calls professionally in English, Telugu, and Hindi. Engage potential customers with a polite, confident, and persuasive communication style. Explain services and offers clearly, ensuring customer queries are resolved effectively. Lead Conversion: Follow up on leads provided and convert them into confirmed bookings/customers. Maintain high conversion rates by building rapport and trust with prospects. Identify customer needs and match them with suitable services/packages. Data Entry & Record Keeping: Accurately update and maintain customer details, call logs, and lead status in CRM/Excel. Track follow-ups, payments, and booking confirmations systematically. Generate and share daily/weekly reports with the management. Sales & Target Achievement: Work towards achieving individual and team sales targets. Upsell or cross-sell additional services where appropriate. Proactively suggest strategies to improve customer acquisition and retention. Team Coordination & Training: Assist junior telecallers with guidance, mentoring, and support. Share feedback and best practices with the team to improve call quality. Coordinate with operations/marketing teams to streamline customer service. Professional Conduct: Maintain a positive attitude and professional tone in all customer interactions. Handle difficult or irate customers with patience and problem-solving skills. Ensure compliance with company policies, data confidentiality, and quality standards.