Manager Order Management

detail-oriented Order Management Executive

• Receive and process 

  Made-to-Order

   and special orders from the e-commerce system
• Allocate orders to the correct 

  vendors / manufacturers

   with clear specifications
• Share order details, timelines, and quality expectations with vendors

• Track each order from 

  order confirmation to dispatch

• Follow up regularly with vendors to ensure 

  production timelines are met

• Escalate delays proactively and work on quick resolutions

• Maintain a 

  clean, trackable order workflow

   (order status, vendor updates, expected dispatch dates)
• Update order status in the system accurately and on time
• Ensure all handovers between vendor → warehouse → logistics are properly recorded

• Coordinate with QC and warehouse teams to ensure correct pieces are received
• Flag mismatches, defects, or missing components immediately
• Ensure orders are dispatch-ready as per promised timelines

• Coordinate with customer support for delivery commitments and updates
• Support resolution of order-related queries, delays, or exceptions
• Work closely with inventory, warehouse, and logistics teams

• 1–3 years experience

   in:
• E-commerce operations, order management, or supply chain coordination
• OR vendor follow-up / production coordination roles
• Strong follow-up and communication skills
• Comfortable working with 

  multiple vendors simultaneously

• Good understanding of e-commerce order flows
• Ability to maintain 

  structured data, trackers, and checklists

• Detail-oriented with strong ownership mindset

• Experience in 

  fashion / apparel / ethnic wear

   industry
• Familiarity with 

  Shopify, OMS, or ERP systems

• Experience handling 

  Made-to-Order or custom products

• Work with a heritage brand scaling globally
• Exposure to end-to-end e-commerce operations
• Fast-paced learning environment
• Opportunity to grow into operations or supply chain leadership roles