Manager -Operations - Mumbai

We are seeking a talented individual to join our Operations team at Marsh India Insurance Brokers Pvt Ltd. This role will be based in Mumbai

Manager - Operations

We will count on you to:

• Proactively manage departmental performance, to achieve quality, compliance and productivity targets
• Comply with internal and external management reporting requirements, ensuring appropriate & timely production of output
• Drive and support cross-functional business initiatives to achieve objectives
• Build and maintain a positive and supportive environment within department that encourages staff motivation and effectiveness
• Manage complex and difficult negotiations, influence stakeholders to achieve desired outcomes
• Identify emerging risks, assess and capture within the departmental risk register and, escalate to senior management where appropriate
• Ensure operational controls are carried out in accordance with the laid down business policies & procedures
• Lead operational activity of the department, manage and prioritize own and departmental workloads in accordance with local target requirements
• Day-to-day operational management of the team
• Demonstrate an escalated degree of control with regards to Operational Risk exposures for significant claims
• Mentor, train or provide guidance to colleagues as required

What you need to have:

• Minimum 3-5 years’ work experience required
• Demonstrate a passion for client service
• Ability to deal with work pressures and client demands
• Aptitude for technology and easy adoption.
• Clear work history of high performance and adherence to Marsh Standards and performance goals
• Good work ethic
• Adaptability & change management (personal & for team)
• Ability to de-escalate conflict
• Clear and concise oral and written communication skills
• Chartered Accountant (CA) /PGDMA. Insurance background would be added advantage.

What makes you stand out?

• Strong analytical and problem solving and skills, Metrics Management.
• Proven Leadership skill traits Background of having leadership role & people management
• Good communication and presentation skills..
• Ability to work independently and within a team.
• Good Relationship Management skills & Stake holder management skills
• Organised, self-discipline and pro-active.
• Good multi-tasking ability.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman . With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com , or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.