Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in chennai
>
Tata Communications
>
Manager - Office Support & Secretary

Manager - Office Support & Secretary

Tata Communications

14 years

0 Lacs

chennai tamil nadu india

Posted:3 weeks ago| Platform:

Apply

Skills Required

support mobility collaboration security network training communication design management modulation pronunciation service visual planning strategies measurement effectiveness data analysis engagement transitions audits leadership learning phonetics presentation

Work Mode

On-site

Job Type

Full Time

Job Description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Role

Voice and Accent Trainer- Asst Manager/ Manager :We areseeking a dynamic and experienced Voice and Accent Trainer to enhance thecommunication skills of our customer-facing teams. The ideal candidate will beresponsible for training employees in neutral accent, pronunciation,intonation, and overall verbal communication to meet global standards. Voiceand Accent Trainer will lead the design, delivery, and continuous improvementof voice and accent training programs across the organization. This roledemands strategic thinking, stakeholder management, and hands-on trainingexpertise to elevate communication standards and ensure global readiness ofcustomer-facing teams.Key

Responsibilities

Conduct training sessions on voice modulation, accent neutralization, pronunciation, and grammar.
Design and deliver customized training modules for various teams (e.g., customer service, sales, technical support).
Assess trainees’ communication skills and provide constructive feedback.
Monitor progress and maintain training records.
Collaborate with team leads and HR to identify training needs.
Develop training materials, including audio-visual aids and role-play exercises.
Stay updated with global communication trends and incorporate best practices.
Conduct refresher sessions and post-training evaluations.

Strategic

Planning & Execution

Developand implement voice and accent training strategies aligned with business goals.Collaboratewith operations, HR, and quality teams to identify training needs andperformance gaps.Program

Design & Delivery

Createadvanced training modules focused on accent neutralization, phonetics,intonation, and cultural sensitivity.Conducttrain-the-trainer sessions and mentor junior trainers.Quality

& Impact Measurement

DefineKPIs and measure training effectiveness through assessments, feedback, andperformance metrics.Drivecontinuous improvement through data analysis and learner feedback.Stakeholder

Engagement

Partnerwith business leaders to support new client transitions, pilot programs, andprocess migrations.Representthe training function in client meetings and audits when required.

TeamLeadership (for Senior Manager Level)Lead ateam of trainers, manage resource allocation, and oversee delivery quality.Foster aculture of learning, innovation, and excellence within the training team.RequiredQualifications & Skills:

Any Degree, or Preferrable Bachelor’s or Master’s degree in English, Communication, Linguistics, or related field.
8–14 years of experience in voice and accent training, with at least 3 years in a managerial role.
Strong command of spoken and written English; expertise in phonetics and global accents.
Proven experience in designing and delivering large-scale training programs.
Excellent stakeholder management and presentation skills.
Familiarity with digital learning tools and Learning Management System platforms.

More Jobs at Tata Communications

Junior Customer Service Executive-Video Conferencing Specialist

Pune

1 - 2 yrs

INR 1 - 3 Lacs

Sr Manager - Global Travel & Mobility Services

Mumbai, Maharashtra, India

5 - 8 yrs

Salary: Not disclosed

Wireless LAN Controller (WLC) L3 Specialist - Aruba

Pune

8 - 13 yrs

INR 8 - 16 Lacs

Manager Network Security- Cisco FTD & ASA

Pune

7 - 12 yrs

INR 7 - 16 Lacs

Data Science Engineer

Bengaluru

2 - 5 yrs

INR 14 - 19 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Tata Communications

Telecommunications

Chennai

Login to

Please Verify Your Phone or Email

Confirm Action

Manager - Office Support & Secretary