Manager - Office Support & Secretary

Role Overview: You will be responsible for enhancing the communication skills of customer-facing teams by providing training in neutral accent, pronunciation, intonation, and overall verbal communication to meet global standards. As a Voice and Accent Trainer, you will lead the design, delivery, and continuous improvement of voice and accent training programs across the organization. Your role will require strategic thinking, stakeholder management, and hands-on training expertise to elevate communication standards and ensure global readiness of customer-facing teams. Key Responsibilities: - Conduct training sessions on voice modulation, accent neutralization, pronunciation, and grammar. - Design and deliver customized training modules for various teams (e.g., customer service, sales, technical support). - Assess trainees" communication skills and provide constructive feedback. - Monitor progress and maintain training records. - Collaborate with team leads and HR to identify training needs. - Develop training materials, including audio-visual aids and role-play exercises. - Stay updated with global communication trends and incorporate best practices. - Conduct refresher sessions and post-training evaluations. Strategic Planning & Execution: You will be required to develop and implement voice and accent training strategies aligned with business goals. Collaborate with operations, HR, and quality teams to identify training needs and performance gaps. Program Design & Delivery: Create advanced training modules focused on accent neutralization, phonetics, intonation, and cultural sensitivity. Conduct train-the-trainer sessions and mentor junior trainers. Quality & Impact Measurement: Define KPIs and measure training effectiveness through assessments, feedback, and performance metrics. Drive continuous improvement through data analysis and learner feedback. Stakeholder Engagement: Partner with business leaders to support new client transitions, pilot programs, and process migrations. Represent the training function in client meetings and audits when required. Qualification Required: - Any Degree, or Preferrable Bachelors or Masters degree in English, Communication, Linguistics, or related field. - 8-14 years of experience in voice and accent training, with at least 3 years in a managerial role. - Strong command of spoken and written English; expertise in phonetics and global accents. - Proven experience in designing and delivering large-scale training programs. - Excellent stakeholder management and presentation skills. - Familiarity with digital learning tools and Learning Management System platforms.,