Manager - Office Support & Secretary

Role:
Voice and Accent Trainer- Asst Manager/ Manager :

We are
seeking a dynamic and experienced Voice and Accent Trainer to enhance thecommunication skills of our customer-facing teams. The ideal candidate will beresponsible for training employees in neutral accent, pronunciation,intonation, and overall verbal communication to meet global standards. Voiceand Accent Trainer will lead the design, delivery, and continuous improvementof voice and accent training programs across the organization. This roledemands strategic thinking, stakeholder management, and hands-on trainingexpertise to elevate communication standards and ensure global readiness ofcustomer-facing teams.

Key
Responsibilities:

• Conduct training sessions on voice modulation,
  accent neutralization, pronunciation, and grammar.
• Design and deliver customized training modules
  for various teams (e.g., customer service, sales, technical support).
• Assess trainees communication skills and provide
  constructive feedback.
• Monitor progress and maintain training records.
• Collaborate with team leads and HR to identify
  training needs.
• Develop training materials, including
  audio-visual aids and role-play exercises.
• Stay updated with global communication trends and
  incorporate best practices.
• Conduct refresher sessions and post-training
  evaluations.

Strategic
Planning & Execution:

Develop
and implement voice and accent training strategies aligned with business goals.

Collaborate
with operations, HR, and quality teams to identify training needs andperformance gaps.

Program
Design & Delivery:

Create
advanced training modules focused on accent neutralization, phonetics,intonation, and cultural sensitivity.

Conduct
train-the-trainer sessions and mentor junior trainers.

Quality
& Impact Measurement:

Define
KPIs and measure training effectiveness through assessments, feedback, andperformance metrics.

Drive
continuous improvement through data analysis and learner feedback.

Stakeholder
Engagement:

Partner
with business leaders to support new client transitions, pilot programs, andprocess migrations.

Represent
the training function in client meetings and audits when required.

Team
Leadership (for Senior Manager level):

Lead a
team of trainers, manage resource allocation, and oversee delivery quality.

Foster a
culture of learning, innovation, and excellence within the training team.

Required
Qualifications & Skills:

• Any Degree, or Preferrable Bachelors or Masters
  degree in English, Communication, Linguistics, or related field.
• 814 years of experience in voice and accent
  training, with at least 3 years in a managerial role.
• Strong command of spoken and written English
  expertise in phonetics and global accents.
• Proven experience in designing and delivering
  large-scale training programs.
• Excellent stakeholder management and presentation
  skills.
• Familiarity with digital learning tools and
  Learning Management System platforms.