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Manager - HRO

0 years

5 - 6 Lacs

gurgaon

Posted:2 weeks ago| Platform: GlassDoor logo

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Skills Required

drive ai scaling technology cutting data connect regulations workflow coaching mentoring development transactions service analysis documentation testing upgrading support staffing audits communication workday management rest automation learning integrity purchasing kit

Work Mode

On-site

Job Type

Full Time

Job Description

Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of [HRO (US)- Manager]!
In this role, [Supervises, motivates, and evaluates the day-to-day performance of the People Connect team, and manages cross functional relationships within HR. Ensures adherence to all HR process provisions, proper call and transaction handling, and related processes, procedures, and regulations. Maximizes workflow and productivity.]

Responsibilities
    Provide supervision, coaching, and mentoring for staff development and growth
    Lead and perform human resources related transactions and business processes to ensure timely and accurate data based upon system workflow and business requirements
    Lead ad hoc and periodic comprehensive and detailed process reviews for all service areas. Lead the ongoing development, impact analysis and documentation of procedures, processes, and protocols in partnership with internal HR partners.
    Participate in the testing, implementation, upgrading and support of new or modified system changes.
    Partner with Senior Manager, HR Services to establish process
    Manage the performance expectations of the team and ensure SLAs are being met
    Participate in project work to support additional work intake for HR Services team
    Maintains appropriate staffing levels and ensures all service and quality levels are achieved.
    Manages issue escalations. Provides guidance to staff and handles escalated issues directly, as appropriate. Identifies opportunities to provide corrective services to address customer complaints.
    Oversee a team that focuses on projects and audits to keep PC and our COEs engaged, effective, and efficient with our employees through the moments that matter
    Work within and between departments to conceptualize processes and streamline shared services practices that occur throughout the entire department
    Maintain consistent communication with the HR Shared Services teams and COEs to ensure smooth service with proper documented “hand offs” as needed with case work
Qualifications we seek in you!
Minimum Qualifications
    Any Bachelor’sdegree, Post Graduation or Commerce (mandatory)

Preferred Qualifications/ Skills
    Relevant Years of experience in an HR support or customer service role, preferably in a shared services environment
    Relevant years managing a team at a lead or supervisory level preferred
    Experience with Workday, UKG, SOFI ticketing tools for HR activities and HR Case Management systems
    Proficiency in Microsoft, Google suite products
    Strong communication skills, with an emphasis on tact and diplomacy. This includes the ability to speak and write clearly to deliver customer service excellence over the phone, through e-mail, or in all other interactions.
    Work collaboratively with others, creating partnerships with management, colleagues, and the rest of the human resources function.
    Strong organizational skills, with the ability to handle numerous projects simultaneously, while maintaining high accuracy and attention to detail.
    Experience with continuous process improvement

Why join Genpact?
    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
    Make an impact – Drive change for global enterprises and solve business challenges that matter
    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.


JobManager

Primary LocationIndia-Gurugram

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingDec 17, 2025, 12:57:26 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time

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