Manager HR Operations

Roles & Responsibilities:

• Design and deliver effective, creative process strategies and best practices to deliver high quality HR Admin operations.

• Play an active role in developing his/her team, recruiting, training, backup planning and attrition management for his/her team.

• Interface with customers regarding specific job tickets, issues, improvements, escalations, etc

• Responsible for generating, maintaining and managing strong relationships with the customer and fulfilling customer HR ops needs within minimal time.

• Able to handle daily activities which include customer handling, escalations, deliveries

• Identifying and leading process improvements

• Responsible for ensuring up to date process documentation, change management and process & audit compliance

• Responsible for ensuring customer and management reporting & proactive projection of

challenges and probable solutions

• Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds.

• Provide clarification of HR policies and procedures

• Manage assigned part of the process according to Company methodology and/or agreed

transition plan

• Organize knowledge sharing sessions both within the team and cross teams

• Update all required process documentation (process maps and procedures) and other

documentation within agreed timeframes on the defined support tool

• Resolving errors, escalations and issues on time

• Develop process excellence in Operation activities

• Focused, diligent, high on quality and timeliness are the basic requirements for the role

• Contribute to team “Business As Usual” activities such as hiring, process improvement, service standardization, etc.

Ideal Candidate:

• Must have strong track record of customer management, team management, other stakeholder

management.

• Ability to propose changes and convince & collaborate with divisional stakeholders to implement them.

• Must have experience of leading a team of 40-50 members

• Clear understanding of SLA, KPIs and targets and should have experience of driving it.

• Experience of defining and documenting processes, SOPs etc.

• Proven experience of driving improvements, quality and high performance within the team.

Project management experience is a plus.

• Leadership and organizational skills to meet deadlines

• Very good knowledge of continuous improvement methodology, automation and robotization tools

• Strong process knowledge in workforce administration/Employee data administration

• Experience in managing multiple design project

• Strong customer management and team management skills

• Experience of managing end-to-end employee life cycle activities like personal/job/pay changes, HR documentation, New hire/onboarding, transfers, leave & absences, promotions, relocations, separations, etc.

• Handle employee requests according to the project deadlines - Handle complex problems raised by customer and provide solution

• Exhibit strong problem-solving and business acumen skills, job organization and time

management skills

• Attention to details and very good analytical skills;

• Advanced proficiency in written and verbal communication skills

• Exposure to India HR operations is preferred

• Exposure to technology implementation

• Captive SSC experience is preferred

Qualifications (Education/Experience/Certification):

• Rich experience of 10-12 years in HR Operations domain.

• Leading delivery teams across HR Operations

• MBA (HR) preferred

• Experience in leading HR service delivery & transformation

• Experience in HR technology like Success Factors

Job Type: Full-time

Work Location: In person