Manager HR Operations

Job Description

Hiring for Senior Manager HR Operations: We are looking for an experienced HR Operations Manager to drive efficient HR service delivery, lead process improvements, and manage stakeholder relationships. Work Location - Kolkata Fulltime Role Work from Office OpportunitySalary - 20 to 22 LPA Roles & Responsibilities:Design and implement efficient HR operational strategies and best practices.Lead team development including hiring, training, and succession planning.Serve as the primary contact for client communications, issue resolution, and process improvement.Ensure timely and accurate HR service delivery aligned with SLAs and compliance standards.Drive continuous process improvements and lead optimization efforts.Manage team performance, documentation updates, reporting, and stakeholder communication.Support HR policy clarification, employee lifecycle processes, and knowledge sharing.Resolve escalations, mentor junior team members, and promote service excellence.Ideal Candidate Profile:Strong experience in HR operations, customer and stakeholder management.Proven track record of meeting KPIs and improving processes.Knowledge of SLAs, SOP documentation, automation tools, and workforce admin.Excellent leadership, communication, analytical, and problem-solving skills.Familiarity with full employee lifecycle processes and issue resolution.Qualifications:10–12 years in HR operations with leadership experience.MBA in HR (preferred).Expertise in HR service transformation and tools like SAP SuccessFactors. Interested candidates can reach out to siroja@livecjobs.com or call/whatsapp on 7207927380