Manager HR Operations

Join Amgen's Mission to Serve Patients You've worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience, and passion to work toward your goals At Amgen, our shared mission to serve patients drives all that we do. It is key to our becoming one of the world's leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role. In this vital role, you will provide operational management of Amgen's India HR Connect team and will be responsible for the continued modernization and transformation of India HR service delivery with a focus on elevating the employee experience. You will use technology solutions (ServiceNow and Workday) to drive self-service, speed of resolution, and reduce ticket volume while enhancing the employee life cycle overall experience. This role involves managing the day-to-day operations of the India HR Connect team, overseeing staff inquiries, managing HR processes, and driving improvements in HR service delivery. You will work closely with various HR functions in India to ensure alignment and effective communication. **Roles and Responsibilities:** - Lead the service delivery team with various levels of inquiries via multichannel options including transactions through Workday and inquiries through ServiceNow. - Participate in and/or lead and/or coordinate (system/process improvement) projects/audits. - Ensure that HR inquiries and transactions are processed according to global processes within service level agreements and act as a point of contact for HR Connect with complex inquiries. - Act as a coach for HR Connect team member(s) and support on best practices, solutions, and approaches. - Support the HR service center & HR COEs with Business SME support related to the ServiceNow module and Workday. - Support specialists in working with HR Tech Team on HR system improvements and translate business needs into technical requirements. - Act as a liaison between India HR Connect, India HR Knowledge Experts, India HR Technology, and India local HR to translate business needs into technical solutions. - Lead/Coordinate/Participate in system and process improvement projects related to Workday, ServiceNow, and HR processes. - Set goals, coach others, and encourage team members to take ownership of their personal development. - Encourage and develop solid knowledge sharing concepts within the team for better cross-collaboration. - Partner with Knowledge Management team to ensure accuracy and comprehensiveness of the content in the team's knowledge base program and the MyHR portal (tier 0). - Facilitate knowledge sharing and train the HR Connect team on HR practices and system processes to be designated as subject matter experts. - Sponsor and actively contribute to support quality customer service initiatives across the globe. - Evaluate workforce needs and resource allocation needs to support existing and additional expansion scope of work. - Sponsor change management and other transformational efforts to increase service excellence. - Manage highly confidential information of staff at all levels within the organization. - Deliver metrics, measurements, and data insights to internal and external team members in India to inform conclusions and support decision-making. - Develop engaging relationships with stakeholders through trust and teamwork. - Partner with local HR teams to share standard practices and promote consistency and cohesiveness with compliance and regulation in mind. - Partner with various business areas and IT to evaluate how best to use ServiceNow technology to meet evolving business requirements and deliver the best digital employee experience in India. - Lead other projects/activities as requested and participate in other cross-functional projects in representation of the HR Staff Services team. **What We Expect Of You:** We are all different, yet we all use our unique contributions to serve patients. The Human Resources professional we seek is a leader with these qualifications: **Basic Qualifications:** - Masters degree and 9 to 12 years of Human Resources experience **Preferred Qualifications:** - Must-Have: - Previous experience in team management and leadership - Solid understanding of HR processes and best practices - Strong working knowledge of Workday - Extensive working knowledge of ServiceNow - Good-to-Have: - Experience working in a multinational organization **Soft Skills:** - Excellent communication and interpersonal skills - Ability to handle sensitive and confidential information with discretion - Strong problem-solving and analytical skills Join us at Amgen and be part of a team that is dedicated to developing treatments that take care of others while also caring for our teammates" professional and personal growth and well-being. Apply now for a career that defies imagination at careers.amgen.com. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.,