Manager – Hospital Administration & Technical Services

Company Description

Rina Devi Memorial Hospital is a growing multi-specialty healthcare institution in Kaimur, Bihar, committed to delivering high-quality, affordable, and patient-focused medical care. With a blend of modern facilities, advanced equipment, and a dedicated team of healthcare professionals, the hospital strives to provide safe, efficient, and compassionate services to the community.

Our mission is to offer reliable healthcare with integrity, continuous improvement, and operational excellence.

Role Description

Manager – Hospital Administration & Technical Services

The role involves comprehensive management of hospital operations, technical services, facility maintenance, and administrative workflow. The Manager will ensure smooth functioning of the hospital by coordinating teams, managing resources, maintaining technical infrastructure, and ensuring high standards of patient care and compliance.

The candidate will work closely with hospital leadership to improve operational efficiency, monitor service delivery, support staff, implement safety protocols, and maintain a positive patient experience.

Key Responsibilities

Hospital Administration

• Manage daily operations of OPD, IPD, Billing, Front Office, Housekeeping, and Security.
• Ensure smooth patient flow, appointment coordination, and overall service quality.
• Handle patient concerns, grievances and ensure timely resolutions.
• Monitor cleanliness, discipline, and standard operating procedures across departments.
• Coordinate with doctors, nurses, and support staff for uninterrupted hospital services.
• Ensure accurate documentation, reporting, MIS entries, and administrative compliance.

Technical & Facility Management

• Supervise maintenance of biomedical machines, diagnostic equipment, and hospital assets.
• Oversee electrical systems, water supply, plumbing, HVAC, oxygen/air supply, and DG set operations.
• Ensure regular preventive maintenance, timely breakdown repairs, and minimal downtime.
• Maintain safety standards, fire safety compliance, and equipment health records.
• Monitor vendors, AMC contracts, service providers, and procurement activities.

Operational & Compliance

• Support budgeting, inventory control, and cost optimization.
• Ensure compliance with statutory guidelines and assist in NABH readiness (if applicable).
• Implement hospital policies, standards, and operational improvement strategies.
• Supervise staff schedules, performance, training, and disciplinary requirements.

Qualifications

• Bachelor’s degree in Hospital Administration, Healthcare Management, Biomedical Engineering, or a related field.
• 3–7 years of experience in hospital operations or technical services.
• Strong knowledge of healthcare systems, hospital workflows, and facility management.
• Excellent communication, interpersonal, and team coordination skills.
• Ability to lead, multitask, and handle operational challenges effectively.
• Proficiency in planning, budgeting, and problem-solving.

Skills

Hospital Administration Skills

• Hospital Operations Management
• Healthcare Service Delivery
• OPD/IPD Coordination
• Patient Experience & Grievance Handling
• Front Office & Billing Management
• Vendor & Contract Management
• Hospital Documentation & Reporting

Technical & Facility Skills

• Biomedical Equipment Supervision
• Preventive & Breakdown Maintenance
• HVAC, Electrical & Plumbing Management
• DG Set, RO Plant & Utility Operations
• Facility Safety & Compliance
• Fire Safety Protocols
• Asset & Inventory Management

Management & Leadership Skills

• Team Supervision & Staff Training
• Decision-Making & Problem Solving
• Workflow Optimization
• Time Management
• Crisis & Emergency Handling
• Negotiation & Resource Management
• Policy Implementation

Soft Skills

• Strong Communication
• Leadership & Coordination
• Patience and Professionalism
• Customer Service Orientation
• Analytical Thinking
• Adaptability & Responsibility
• Multi-tasking Ability