Manager - GSCO

Long Description Job Title: Demand Planning and Customer Service Specialist – Institutional Business Location: Airoli, Mumbai Job Summary: We are seeking a highly motivated and detail-oriented professional to manage front-end demand planning and customer service activities for our institutional business. The role involves supporting customer focus and growth projects, contributing to our SBU system improvements, and assisting in strategic initiatives related to growth markets. Additionally, the candidate will be responsible for maintaining MIS for the entire SBU with a strong focus on OTIF, forecast accuracy, and forecast bias. Key Responsibilities: 1. Demand Planning & Customer Service: a. Manage front-end demand planning and forecasting activities for the institutional business b. Ensure timely and accurate customer service support, addressing inquiries, order management, and issue resolution. c. Collaborate with cross-functional teams to improve demand-supply alignment and inventory management. 2. Customer Focus & Growth Projects: a. Support initiatives aimed at enhancing customer satisfaction and growth within SBU b. Work closely with stakeholders to drive customer-centric strategies and optimize service levels. 3. System Improvement & Customization: a. Assist in system improvement projects to enhance operational efficiency in the entire business. b. Support customization projects that align with business requirements and customer needs. 4. Strategic Growth Market Projects: a. Contribute to strategic initiatives that drive expansion in key growth markets. b. Collaborate with internal teams to develop and implement business strategies. 5. MIS & Performance Metrics Management: a. Maintain comprehensive MIS for the entire SBU operations. b. Track and analyze key performance indicators such as OTIF, forecast accuracy, and forecast bias. c. Provide actionable insights to improve forecasting and supply chain efficiency. Qualifications & Skills: a. Master’s degree in Supply Chain Management, Business Administration, or a related field. b. 2+ years of experience in demand planning, customer service, or supply chain operations. c. Strong analytical and problem-solving skills with expertise in forecasting methodologies. d. Proficiency in data management and reporting tools (Excel, SAP, or other ERP systems). e. Excellent communication and stakeholder management abilities. f. Ability to work in a fast-paced, dynamic environment with a proactive approach. Preferred Experience: a. Experience in the pharmaceutical industry b. Experience in demand planning/supply planning c. Exposure to strategic growth projects and system improvement initiatives. Competencies Innovation & Creativity Strategic Agility Result Orientation Collaboration Stakeholder Management Customer Centricity Developing Talent Process Excellence Masters In Business Administration 0-2