Consultant Pathologist Mission : The mission of the position Consultant Pathologist is to provide qualitative pathology services, contribute to accurate diagnostic interpretations, and ensure the highest level of patient care. The person in this role will play a vital role in supporting the business commitment to delivering accurate and timely results, maintaining quality standards, and fostering a culture of excellence in diagnostics. Key Responsibilities: Diagnostic Operations: Perform and interpret diagnostic tests, including histopathology, cytopathology, hematopathology, biochemistry, immunohistochemistry, and microbiology. Analyze and evaluate laboratory data, including tissue samples, blood smears, body fluids, and molecular analyses to provide accurate diagnoses. Collaborate with other healthcare professionals, including clinicians, to provide comprehensive diagnostic reports and contribute to patient management. Quality Assurance and Compliance: Ensure compliance with NABL standards, laboratory policies, and procedures to maintain the highest level of quality and patient safety. Participate in quality control activities, proficiency testing, and external quality assurance programs to monitor and improve laboratory performance. Contribute to the development and implementation of quality improvement initiatives to enhance the efficiency and accuracy of pathology services. Consultation and Collaboration: Provide expert consultation to referring physicians, hospitals, and healthcare providers to assist in patient management decisions. Collaborate with other pathologists and laboratory staff to discuss complex cases, share knowledge, and contribute to the continuous professional development of the team. Actively participate in interdisciplinary meetings, and research activities to enhance diagnostic capabilities and contribute to laboratory advancements. Training and Education: Mentor and supervise laboratory staff in the principles and practices of diagnostics. Conduct educational sessions, seminars, and workshops to enhance the understanding of pathology concepts and promote professional growth within the organization. Stay updated with the latest advancements in pathology through continuous learning, attending conferences, and engaging in professional societies. Documentation and Reporting: Prepare accurate and detailed diagnostic reports, incorporating clinical and laboratory findings, in a timely manner. Maintain comprehensive patient records, including specimen information, test results, and interpretations, following NABL guidelines and regulations. Assist in the development and implementation of standardized reporting templates and guidelines to ensure consistent and meaningful pathology reports. ** This job description provides a general outline of responsibilities and qualifications and is not exhaustive. The role may be required to perform additional duties as necessary for the smooth functioning of the business. Requirements: Medical degree (MBBS) with specialization in pathology (MD/DNB) from a recognized institution. Valid state medical license and registration to practice pathology. Significant experience in diagnostic pathology and proficiency in performing and interpreting complex laboratory tests and techniques. Strong knowledge of NABL regulatory and accreditation requirements related to pathology services. Excellent communication and interpersonal skills to collaborate effectively with healthcare professionals and patients. Ability to work independently, handle multiple priorities, and meet deadlines in a fast-paced environment. Commitment to quality, accuracy, and continuous professional development.

The mission of the position Consultant Pathologist is to provide qualitative pathology services, contribute to accurate diagnostic interpretations, and ensure the highest level of patient care. The person in this role will play a vital role in supporting the business commitment to delivering accurate and timely results, maintaining quality standards, and fostering a culture of excellence in diagnostics. Key Responsibilities: Diagnostic Operations: Perform and interpret diagnostic tests, including histopathology, cytopathology, hematopathology, biochemistry, immunohistochemistry, and microbiology. Analyze and evaluate laboratory data, including tissue samples, blood smears, body fluids, and molecular analyses to provide accurate diagnoses. Collaborate with other healthcare professionals, including clinicians, to provide comprehensive diagnostic reports and contribute to patient management. Quality Assurance and Compliance: Ensure compliance with NABL standards, laboratory policies, and procedures to maintain the highest level of quality and patient safety. Participate in quality control activities, proficiency testing, and external quality assurance programs to monitor and improve laboratory performance. Contribute to the development and implementation of quality improvement initiatives to enhance the efficiency and accuracy of pathology services. Consultation and Collaboration: Provide expert consultation to referring physicians, hospitals, and healthcare providers to assist in patient management decisions. Collaborate with other pathologists and laboratory staff to discuss complex cases, share knowledge, and contribute to the continuous professional development of the team. Actively participate in interdisciplinary meetings, and research activities to enhance diagnostic capabilities and contribute to laboratory advancements. Training and Education: Mentor and supervise laboratory staff in the principles and practices of diagnostics. Conduct educational sessions, seminars, and workshops to enhance the understanding of pathology concepts and promote professional growth within the organization. Stay updated with the latest advancements in pathology through continuous learning, attending conferences, and engaging in professional societies. Documentation and Reporting: Prepare accurate and detailed diagnostic reports, incorporating clinical and laboratory findings, in a timely manner. Maintain comprehensive patient records, including specimen information, test results, and interpretations, following NABL guidelines and regulations. Assist in the development and implementation of standardized reporting templates and guidelines to ensure consistent and meaningful pathology reports. *This job description provides a general outline of responsibilities and qualifications and is not exhaustive. The role may be required to perform additional duties as necessary for the smooth functioning of the business. Requirements: Medical degree (MBBS) with specialization in pathology (MD/DNB) from a recognized institution. Valid state medical license and registration to practice pathology. Significant experience in diagnostic pathology and proficiency in performing and interpreting complex laboratory tests and techniques. Strong knowledge of NABL regulatory and accreditation requirements related to pathology services. Excellent communication and interpersonal skills to collaborate effectively with healthcare professionals and patients. Ability to work independently, handle multiple priorities, and meet deadlines in a fast-paced environment. Commitment to quality, accuracy, and continuous professional development.

Executive Sales - Business Development Mission: The mission of the Corporate Sales Executive is to establish and nurture strong relationships with key customers, driving business growth and ensuring long-term success. This role entails managing critical accounts, fostering enduring customer connections, and capitalizing on sales opportunities to contribute significantly to the companys growth trajectory. Key Responsibilities: Business Development: a. Identify and capitalize on business prospects by recognizing potential customers/clients within target segments. b. Conduct visits to potential customers, with a focus on Institutions and Business Corporates, to cultivate new business opportunities. c. Employ various strategies such as activities and presentations to generate business from prospective and existing customers. d. Develop, maintain, and execute a strategic territory plan aligned with overall sales strategy, meeting or exceeding Manager-assigned targets. Customer Relationship Management: a. Profiling customers to comprehensively understand their requirements and address their unique needs effectively. b. Cultivate and sustain strong relationships with existing customers, delivering exceptional service and fostering customer loyalty. c. Collaborate closely with the marketing and operations teams to ensure customer-centric service delivery, emphasizing initiatives that result in long-term customer loyalty. Reporting & Documentation: a. Accurately record sales-related data and other pertinent information, ensuring comprehensive documentation. b. Provide timely and relevant reports to the Manager, detailing sales performance and outcomes. c. Analyze sales performance on a monthly basis, highlighting variances between targets and actual sales, and present these findings to the Manager. Job Requirements: Bachelors degree in business administration, sales, or a related field. Demonstrated track record of success in sales and key account management, particularly in the Healthcare sector. Proficiency in Microsoft Office applications and familiarity with Customer Relationship Management (CRM) software. Strong organizational skills, with meticulous attention to detail. Exceptional customer service skills, encompassing active listening, problem-solving, and interpersonal communication. Strong written and verbal communication skills to convey ideas clearly and concisely. Strong ability to establish and nurture rapport with key clients, while effectively managing multiple accounts concurrently. Proactive attitude with a result-oriented approach to sales and relationship management. Demonstrated ability to work collaboratively in a team-based environment. Willingness to travel as required for customer visits and business development initiatives. Note: This job description is intended to outline the general responsibilities and qualifications associated with the position of Corporate Sales Executive. It is not an exhaustive list of all duties and responsibilities. The company reserves the right to modify the responsibilities and qualifications of the position based on business requirements.

Mission: The mission of the position of Dietitian is to develop trusting partnerships with the customers. The person in this role will assess, diagnose and treat diet-related and nutritional problems and work with customers to create a healthier nutrition plan and contribute to improving health. Responsibilities: Diet & Wellness Department Planning and Process Development: Develop a detailed plan with key stakeholders and define schedules, resources, and goals of the Diet & Wellness Department. Create and maintain comprehensive documentation. Resource management: Develop, manage and review operations ensuring timely delivery of services in line with desired necessities towards achieving high quality and positive outcomes for customers. Prepare budget, track schedule and cost (Fixed or Variable) of Diet & Wellness Department. Manage and oversee inventories and coordinate with other departments as per schedule. Ensure resource availability and allocation to ensure better quality and services. Diet & Wellness Operations Management: Identifying clinical problems and assessing the health status of clients or patients. Interviewing patients to obtain history, perform health assessments, order diagnostic and other tests, create medications & treatment plans and provide diet, health and wellness advice to patients. To gather personal, behavioural, medical and other relevant details of clients/ patients (including food habits and dining preferences) and interpret medical reports prior to planning and promoting health packages. Counselling to educate clients/ patients on appropriate diets and regular health tests to enhance and maintain optimum health. Monitor and review the progress of clients/patients after every meeting. Guide client/patient on a regular basis and record behavioural/dietary/activity deviations with endorsement from time to time. Secure and manage a database of clients/patients in accordance with company rules and regulations. Ensures all activities are in compliance with all applicable regulations. Customer Relationship Management: Managing relationships with doctors, and other key stakeholders. Establish and maintain relationships with third parties/vendors. Engaging clients/patients with respect to customer service-related activities. Develop and maintain good relationships with customers for long-term association. Ensure customer satisfaction and feedback ratings are achieved as per given standards. Job Requirements: Bachelor s degree in nutrition, health, or a related field. Exceptional communication, problem-solving, public speaking, and listening skills. Willingness to continue training and research to keep current on the latest discoveries and developments in the field. Computer and data entry skills. Ability to interact well with people from a wide range of backgrounds

Role: Product Executive Role Definition: The Product Executive supports in executing product strategies, managing communication with sales teams, monitoring test performance, and coordinating medico-marketing initiatives for focused diagnostic tests (e.g., Autoimmune, Molecular, Oncopathology). This role acts as a key execution arm, ensuring that product initiatives translate into field action and sales enablement across zones. Deliverables: Ensure timely implementation of Product Management plans and sales initiatives Support development and communication of scientific, training, and marketing materials Coordinate field-level engagement and training with zonal teams Maintain dashboards, trackers, and reporting tools for product performance Execute monthly content and scientific activity calendars Task and Activities: Product Execution & Document Management Maintain and regularly update Test Monographs, FAQs, and Medico-marketing Notes for each focused test based on CoE inputs. Coordinate with CoEs and Laboratory Director to ensure clinical SOPs, TATs, and report formats are available for each product. Track any changes in regulatory/NABL requirements and update product documentation accordingly.. Product Launch & GTM Execution: Assist Product Manager in creating GTM task trackers for new test launches aligned by zone, specialty, and channels (B2C, B2D, B2B). Share pricing decks, test codes, bundled packages with Zonal Sales Managers. Monitor readiness of backend support: LIMS activation, Billing setup, Logistics feasibility, and Phlebo sample protocol. Coordinate with Marketing to print and dispatch test brochures, clinic standees, sample reports, etc. Send weekly progress updates on tasks to the Product Manager for timely execution monitoring. Define internal KPIs - Test volume, Doctors conversion, Campaign reach, etc. Scientific Promotion & Doctor Engagement: Maintain and circulate a Monthly Scientific Promotion Calendar based on test priorities. Track doctor responses and objections from sales team groups and update the Objection Tracker. Coordinate logistics for RTM/ CME planning venue booking, slide deck preparation, attendance, and doctor feedback collection. Maintain a KOL master tracker for each test category and ensure engagement via meets or roundtables. Assist in building visual tools such as medico-marketing scripts, FAQs, and interpretation slides for field usage Sales Enablement & Training Coordination: Coordinate E-Gurukul training schedules, attendance reports, and test completions for sales team members. Schedule and record virtual sessions for new test/ products in collaboration with L&D. Prepare product training kits with talking points, pitch scripts, and value propositions for focused tests. Share weekly test focus mailers for doctor conversion to sales teams through internal groups. Track feedback from joint field working reports and ensure issues raised (pricing, report quality, etc.) are closed with respective departments. Performance Tracking & Dashboard Management Maintain and update a Product Performance Dashboard: test-wise, zone-wise, volume and contribution achievement, and new doctor conversions. Monitor prescription conversion for scientific tests and flag low-performing zones for intervention. Track campaign performance using data from dashboards, and field feedback; prepare a monthly impact summary. Consolidate test-wise feedback from field visits and review meetings into an Action Closure Tracker. Assist Product Manager in preparing Monthly Product Review Decks for meetings Success Metrics: 100% completion of Product Launch tasks as per timelines Achieve 100% revenue targets for the assigned product. 4.8 customer satisfaction scores and positive feedback from customers. 30% Engagement of MSL through scientific programs 100% management and availability of documentation & sales collaterals

Join Our Award-Winning Team at Dr. B. Lal Clinical Laboratory Pvt. Ltd ! We are thrilled to share that we have been honored with the Rajasthan s Most Trusted Lab Award . This recognition is a testament to our unwavering dedication to quality and excellence. Watch the proud moment here: Award Ceremony As we continue to grow and set new benchmarks in the healthcare industry, we are actively seeking a Senior Manager - Information Technology (Infra & Operations) to join our dynamic team. Role Clarity | Senior Manager - Information Technology (Infra & Operations) Department: Business Tranformation Reporting To: CTO Role Definition: The Senior Manager - IT Infrastructure & Operations is responsible for ensuring 24x7 secure, stable, and connected infrastructure across all DBCL centers Central Lab, Regional Labs, Collection Centers (CCs), HLMs, POC Labs, and Corporate Office. The role leads uptime delivery, network continuity, cybersecurity enforcement, and infrastructure compliance as per Standard IT Security framework. Deliverables: Uninterrupted IT infrastructure across all DBCL locations Cloud (AWS and GCP), Email Security, Firewall (Shophosh,Fortinet), EDR, XDR, DLP Security implementation. Secure Network Segmentations and architecture. External audit compliance Centralized uptime, patch, and access management License audit and SOP governance for infrastructure Role-based access control (RBAC) on all systems IAM/DC Implementation Smooth IT infrastructure and Security Operations Implement ITSM framework Task and Activities: Network & Infrastructure Uptime Management Monitor internet uptime status across all Laboratories and collection centers Coordinate with internet service providers (ISP) to minimize downtime. Maintain alternate connectivity plans. Ensure routers, switches, access points, and LAN cabling are functional and standardized across all centers. Endpoint Device Governance Implement and regularly update antivirus and EDR/XDR tools on all desktops and laptops used for business processes. Tag every endpoint (PC, Laptop) to center/employee with asset code and configuration details. Conduct monthly patch rollouts for Windows/Linux systems across Labs and CCs. Restrict admin rights and unauthorized software installations via centralized policy. Maintain endpoint assets with maintenance history and audit trails. Email & Communication Security Management Administer all email IDs under authorized domain; ensure 2FA, user-specific access controls, and mailbox storage limits are enforced. Regularly run spam filter and phishing attempts audit for all users. Define and update official mailing groups. Configure auto-forwarding restrictions, suspicious login alerts, and mailbox activity monitoring. Ensure business continuity of email during server upgrades or failures. Cloud Infrastructure & Data Security Manage cloud environment (AWS) Configure firewall rules, access policies, encryption protocols, and IAM roles. Review SG alerts weekly and resolve flagged issues. Conduct backup of key data assets to secure cloud storage; test restore capability quarterly. Document change logs for server configuration changes, user additions, and permissions granted. Cloudwatch/S3/SES/EC2/RDS Cost Controls Firewall, VPN, and Access Management Conduct firewall configuration reviews for all DBCL locations. Ensure only authorized ports are open, IP restrictions are applied, and logs are stored. Maintain VPN credentials and usage logs for regional users or partners who access LIMS from remote sites. Implement network segmentation between Admin systems, Lab analyzers, and customer kiosks. Patch, Antivirus & License Compliance Maintain patch management calendar with classification: critical, moderate, optional. Automate antivirus definition updates and audit compliance for every endpoint weekly. Maintain license inventory: endpoint security, AWS, firewall tools, monitoring software. Flag expiring licenses 30 days in advance and initiate renewal approval process. IT SOP Enforcement & Audit Readiness Create SOPs for each core infra function: Device Setup, Access Granting, Patch Updates, Incident Handling. Conduct monthly internal audits for compliance: access logs, system backup logs, antivirus scan status, endpoint updates. Prepare documentation and logs in required formats for NABL, ISO, and external audit inspections. Coordinate with internal Quality & Audit teams during surveillance audits. Incident & Escalation Management Maintain incident register with severity level, assigned engineer, response time, and RCA. Act as escalation point for field engineers when repeated failures or access issues are reported. Follow defined escalation SOP - inform CTO and Admin head for physical infra risks. New Center IT Setup & Closure Plan IT readiness checklist for each new CC/HLM launch: Internet, router, PC with LIMS, printer, barcode scanner. Coordinate LAN setup, device configuration, VPN setup, and system testing before go-live. During closure, ensure secure data wipe, device collection, access revocation, and handover to Assets/Store. Coordination with Procurement & Admin Share infrastructure requirement specs (router models, firewall specs, endpoint configs) with Purchase for procurement. Collaborate with Admin for physical security of data rooms, installation of surveillance equipment, and maintenance contracts (UPS, wiring, routers). Validate incoming infra assets (QC check) before tagging and deployment. Success Metrics: 100% Infra Uptime (All Sites) 100% adherence to internal IT SOPs and process non-negotiables CSAT Score 4.8 from key internal users Zero critical bugs or vulnerabilities during external audits 100% completion of documentation updates and policy reviews as per governance calendar Role Requirements: Bachelor s degree in Computer Science, Information Technology, or related field (Master s preferred). Minimum 7 + years of experience in IT infrastructure management, with at least 3 years in a leadership role . Proven experience in managing large-scale IT operations across distributed locations (multi-site/city operations). Strong hands-on experience with cloud infrastructure (AWS, GCP) , including setup, monitoring, and optimization. Proficiency in Email Security , Firewall Management (Shophos, Fortinet), EDR/XDR , and Data Loss Prevention (DLP) solutions. Strong command over IT infrastructure patching, monitoring, and centralized uptime management tools. Ability to define and enforce SOPs , monitor SLA adherence, and drive continuous service improvement. Excellent communication, collaboration, and stakeholder management skills, especially in high-availability, high-compliance environments. AWS/GCP Cloud Architect Certification Network Security certifications (e.g., Fortinet NSE, Cisco CCNP)

Join Our Award-Winning Team at Dr. B. Lal Clinical Laboratory Pvt. Ltd ! We are thrilled to share that we have been honored with the Rajasthan s Most Trusted Lab Award . This recognition is a testament to our unwavering dedication to quality and excellence. Watch the proud moment here: Award Ceremony As we continue to grow and set new benchmarks in the healthcare industry, we are actively seeking a Senior Project Manager - Information Technology to join our dynamic team. Role Clarity | Senior Project Manager - Information Technology Department: Business Tranformation Reporting To: CTO Role Definition: The Senior Project Manager is responsible for end-to-end planning, coordination, and execution of key digital projects. The role ensures project delivery within defined timelines, budgets, and business expectations while aligning digital systems with operational, sales, and service goals. Deliverables: Timely delivery of digital projects as per defined timelines and scope High usability and process fit of applications for internal teams and customers Zero critical issues post-go-live (bugs, crashes, misaligned workflows) Functional documentation, user stories, and release notes for all applications Internal and external team alignment throughout the project lifecycle Application performance reviews and vendor compliance Task and Activities: Project Leadership & End-to-End Execution Drive full lifecycle of projects from requirement gathering, design, development, testing, to release and post-launch support. Create project charters, define scope, break down tasks, and establish clear deadlines and checkpoints. Monitor delivery milestones across platforms such as Salesforce, Customer App, Doctor App, HRA and Power BI dashboards. Identify project risks (timeline slippage, scope creep, tech feasibility), and take mitigation actions. Cross-Functional Requirement Gathering & Analysis Conduct structured requirement workshops with Sales, Marketing, Operations, Franchisee, HR, and Customer Care teams. Translate business needs into platform features. Prioritize features based on impact, readiness, and business alignment. Create clear, non-technical requirement briefs and convert them into functional specifications. Development Story Creation & Sprint Management Write and maintain detailed user stories for each new feature or enhancement. Manage sprint boards, ticketing system, and release backlogs. Review builds before UAT, coordinate fixes, and ensure delivery quality before final deployment. Maintain a change log with version control across applications. Functional Testing & Release Readiness Lead internal testing efforts (sanity, regression, and functional tests) for all applications before UAT. Define test cases and coordinate testing with department representatives. Ensure no critical bugs, broken flows, or data inconsistencies go into production. Facilitate UAT sign-offs and internal go-live approvals. Application Documentation & Knowledge Management Maintain documentation for each tool use-case flows, data mapping, admin panels, roles, permissions, and escalation SOPs. Develop training guides or short walkthrough videos for user onboarding. Track issue logs, release notes, and feedback resolutions in a structured, retrievable format. Internal Team & Vendor Coordination Conduct regular project meetings with functional teams and external vendors (App developers, CRM partners, etc). Ensure vendor timelines, quality standards, and security protocols are met. Review project SLAs, TATs, and initiate penalties or escalations in case of delay or defect recurrence. Manage handover documentation and knowledge transfer between vendors and internal teams. Application Performance Monitoring & Enhancement Track feature adoption through system logs, session data, and user feedback Propose updates or process simplifications based on feedback and analytics. Support release planning for minor fixes, quarterly upgrades, and version enhancements. Success Metrics: 100 % of Projects Delivered on Time & Budget Zero Functional Defect Rate Post-Go-Live CSAT Score on Application Usability 4.8 from key internal users 100% completion of documentation updates and policy reviews as per governance calendar >95% adherence to Vendor Compliance (SLA, TAT) Role Requirements: Bachelor s degree in Engineering, Computer Science, Information Systems, or a related field. PMP, Prince2, or Agile/Scrum certification preferred. Minimum 7+ years of experience in managing large-scale digital/IT projects, with a strong record of on-time and in-scope delivery. Strong understanding of project management methodologies (Agile, Scrum, Waterfall, Hybrid) and tools (e.g., JIRA, Trello, Asana, MS Project). Ability to write and validate functional documentation, user stories, BRDs, and release notes . Hands-on experience managing the end-to-end SDLC (Software Development Life Cycle), including UAT and deployment. Strong leadership and team coordination abilities. Excellent communication, documentation, and problem-solving skills. Ability to manage multiple projects and priorities in a fast-paced environment. Healthcare, Diagnostics, or Digital Platforms sector is a plus. Experience working with SaaS platforms , mobile-first applications , or customer portals will be an advantage.

Customer Care Executive Mission: The Customer Care Executive at Dr B lal Clinical Laboratory is dedicated to delivering exceptional customer service in the diagnostic industry. Through effective communication, proactive problem-solving, and the promotion of additional services, the mission is to enhance customer satisfaction and loyalty. By leveraging technology skills, the position contributes to streamlined processes and valuable insights. The focus on cross-selling and upselling aims to exceed customer expectations, reinforcing our role as a trusted healthcare partner. Through documentation and reporting, the Customer Care Executive contributes to continuous improvement, supporting our mission to make a positive impact on healthcare with accurate and timely diagnostics. Job Responsibility:- Inbound Calls: Handle incoming calls from customers with professionalism and courtesy. Provide accurate information about our diagnostic services, pricing, and processes. Address customer inquiries, concerns, and complaints in a timely and efficient manner. Schedule appointments and assist customers with the registration process. Outbound Calls: Proactively reach out to customers for appointment reminders and follow-ups. Conduct customer satisfaction surveys to gather feedback and improve service quality. Promote new diagnostic services and special promotions to existing and potential customers. Cross-selling and Upselling: Identify opportunities for cross-selling additional diagnostic services. Upsell premium packages and recommend relevant add-on services to enhance the customer experience. Customer Relationship Management: Build and maintain positive relationships with customers to enhance their overall experience. Collaborate with other departments to ensure effective problem resolution and service delivery. Documentation and Reporting: Maintain accurate and detailed records of customer interactions in the CRM system. Generate reports on customer feedback, common issues, and resolutions for continuous improvement. Technology Skills: Proficient in using MS Office (Word, Excel, Outlook) and G Suite. Utilize technology tools effectively to streamline customer interactions and improve service efficiency. Qualifications: Proven experience in customer service, preferably in the healthcare or diagnostic industry. Excellent verbal and written communication skills. Strong interpersonal skills and the ability to empathize with customers. Problem-solving abilities and a proactive approach to addressing customer needs. Familiarity with CRM software and basic computer skills. Ability to work in a fast-paced environment and handle a high volume of calls.