Join Our Award-Winning Team at Dr. B. Lal Clinical Laboratory Pvt. Ltd !
We are thrilled to share that we have been honored with the
Rajasthan s Most Trusted Lab Award .
This recognition is a testament to our unwavering dedication to quality and excellence. Watch the proud moment here: Award Ceremony
As we continue to grow and set new benchmarks in the healthcare industry, we are actively seeking a
Senior Manager - Information Technology (Infra & Operations)
to join our dynamic team.
Role Clarity | Senior Manager - Information Technology (Infra & Operations)
Department:
Business Tranformation
Reporting To:
CTO
Role Definition:
The Senior Manager - IT Infrastructure & Operations is responsible for ensuring 24x7 secure, stable, and connected infrastructure across all DBCL centers Central Lab, Regional Labs, Collection Centers (CCs), HLMs, POC Labs, and Corporate Office. The role leads uptime delivery, network continuity, cybersecurity enforcement, and infrastructure compliance as per Standard IT Security framework.
Deliverables:
- Uninterrupted IT infrastructure across all DBCL locations
- Cloud (AWS and GCP), Email Security, Firewall (Shophosh,Fortinet), EDR, XDR, DLP Security implementation.
- Secure Network Segmentations and architecture.
- External audit compliance
- Centralized uptime, patch, and access management
- License audit and SOP governance for infrastructure
- Role-based access control (RBAC) on all systems
- IAM/DC Implementation
- Smooth IT infrastructure and Security Operations
- Implement ITSM framework
Task and Activities:
Network & Infrastructure Uptime Management
- Monitor internet uptime status across all Laboratories and collection centers
- Coordinate with internet service providers (ISP) to minimize downtime. Maintain alternate connectivity plans.
- Ensure routers, switches, access points, and LAN cabling are functional and standardized across all centers.
Endpoint Device Governance
- Implement and regularly update antivirus and EDR/XDR tools on all desktops and laptops used for business processes.
- Tag every endpoint (PC, Laptop) to center/employee with asset code and configuration details.
- Conduct monthly patch rollouts for Windows/Linux systems across Labs and CCs.
- Restrict admin rights and unauthorized software installations via centralized policy.
- Maintain endpoint assets with maintenance history and audit trails.
Email & Communication Security Management
- Administer all email IDs under authorized domain; ensure 2FA, user-specific access controls, and mailbox storage limits are enforced.
- Regularly run spam filter and phishing attempts audit for all users.
- Define and update official mailing groups.
- Configure auto-forwarding restrictions, suspicious login alerts, and mailbox activity monitoring.
- Ensure business continuity of email during server upgrades or failures.
Cloud Infrastructure & Data Security
- Manage cloud environment (AWS)
- Configure firewall rules, access policies, encryption protocols, and IAM roles.
- Review SG alerts weekly and resolve flagged issues.
- Conduct backup of key data assets to secure cloud storage; test restore capability quarterly.
- Document change logs for server configuration changes, user additions, and permissions granted.
- Cloudwatch/S3/SES/EC2/RDS
- Cost Controls
Firewall, VPN, and Access Management
- Conduct firewall configuration reviews for all DBCL locations.
- Ensure only authorized ports are open, IP restrictions are applied, and logs are stored.
- Maintain VPN credentials and usage logs for regional users or partners who access LIMS from remote sites.
- Implement network segmentation between Admin systems, Lab analyzers, and customer kiosks.
Patch, Antivirus & License Compliance
- Maintain patch management calendar with classification: critical, moderate, optional.
- Automate antivirus definition updates and audit compliance for every endpoint weekly.
- Maintain license inventory: endpoint security, AWS, firewall tools, monitoring software.
- Flag expiring licenses 30 days in advance and initiate renewal approval process.
IT SOP Enforcement & Audit Readiness
- Create SOPs for each core infra function: Device Setup, Access Granting, Patch Updates, Incident Handling.
- Conduct monthly internal audits for compliance: access logs, system backup logs, antivirus scan status, endpoint updates.
- Prepare documentation and logs in required formats for NABL, ISO, and external audit inspections.
- Coordinate with internal Quality & Audit teams during surveillance audits.
Incident & Escalation Management
- Maintain incident register with severity level, assigned engineer, response time, and RCA.
- Act as escalation point for field engineers when repeated failures or access issues are reported.
- Follow defined escalation SOP - inform CTO and Admin head for physical infra risks.
New Center IT Setup & Closure
- Plan IT readiness checklist for each new CC/HLM launch: Internet, router, PC with LIMS, printer, barcode scanner.
- Coordinate LAN setup, device configuration, VPN setup, and system testing before go-live.
- During closure, ensure secure data wipe, device collection, access revocation, and handover to Assets/Store.
Coordination with Procurement & Admin
- Share infrastructure requirement specs (router models, firewall specs, endpoint configs) with Purchase for procurement.
- Collaborate with Admin for physical security of data rooms, installation of surveillance equipment, and maintenance contracts (UPS, wiring, routers).
- Validate incoming infra assets (QC check) before tagging and deployment.
Success Metrics:
- 100% Infra Uptime (All Sites)
- 100% adherence to internal IT SOPs and process non-negotiables
- CSAT Score 4.8 from key internal users
- Zero critical bugs or vulnerabilities during external audits
- 100% completion of documentation updates and policy reviews as per governance calendar
Role Requirements:
- Bachelor s degree in Computer Science, Information Technology, or related field (Master s preferred).
- Minimum 7
+ years
of experience in IT infrastructure management, with at least 3 years in a leadership role
. - Proven experience in managing large-scale IT operations across distributed locations (multi-site/city operations).
- Strong hands-on experience with
cloud infrastructure (AWS, GCP)
, including setup, monitoring, and optimization. - Proficiency in
Email Security
, Firewall Management
(Shophos, Fortinet), EDR/XDR
, and Data Loss Prevention (DLP)
solutions. - Strong command over IT infrastructure patching, monitoring, and centralized uptime management tools.
- Ability to define and enforce
SOPs
, monitor SLA adherence, and drive continuous service improvement. - Excellent communication, collaboration, and stakeholder management skills, especially in high-availability, high-compliance environments.
- AWS/GCP Cloud Architect Certification
- Network Security certifications (e.g., Fortinet NSE, Cisco CCNP)
