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Arxada

13 Job openings at Arxada
Payroll Specialist Mumbai 2 - 5 years INR 3.0 - 7.0 Lacs P.A. Work from Office Full Time

Job Description Arxada is a global specialty chemicals business that s committed to solving the world s toughest preservation challenges through better science. [With a proud history of innovation dating back more than a century ], we aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people and extend the life of vital infrastructure while working to reduce our and our customers ecological footprint. Sustainable preservation is one of our top priorities. We are making significant strategic investments that will not only decrease our own environmental footprint, but also help customers adapt to long-term environmental and social change through the development of cleaner, greener solutions. We are looking for an experienced Payroll Specialist based in Costa Rica or India. Role Purpose: We are seeking a highly skilled North America Payroll/ Tax Expert to join our team. As a Payroll Specialist, you will be responsible for managing payroll process and inquiries for our North America -based employees, Canada and Mexico ensuring that all related regulations and legal requirements are met. You will also be responsible for ensuring accurate and timely payment of salaries, bonuses, and other employee payments. Role is remote and should be based out in Costa Rica or India. Key Accountabilities: Ensure compliance with North America payroll, adhere to regulations and legal requirements. Process payroll for North America-based employees accurately and timely. Ensure timely submission of all payroll-related taxes and other government reports. Responsible for setting up new entities when needed in various states and counties as permitted. Main contact for Payroll Team to provide support to Tax and Finance Teams across multiple entities Manage and maintain accurate employee records and information. Respond to employee inquiries regarding payroll and various payroll -related matters. Coordinate with other departments to ensure timely and accurate processing of employee benefits, including health insurance, entering new hires, retirement plans, and other benefits. Stay up to date with changes in North America payroll, regulations and communicate any changes to the relevant stakeholders. Partner with Finance Team in delivering accurate reports Assist with upcoming integration with a new payroll vendor and or new payroll platform Ability to create streamline process to work efficiently and effectively Cross Train amongst Payroll Team to cover leaves and absences. Time and Attendance Management Generating payroll reports and assisting with audits Other duties as assigned Required Qualification (Education/Experience): Bachelors degree in finance, accounting, or a related field. At least 7 (had 5 previously) years of experience in North America payroll processing and Tax experience. Must have Payroll Tax experience, the knowledge to set up entities to ensure employees are paid correctly across several states in the US. Strong attention to detail and accuracy. Ability to prioritize and manage multiple tasks in a fast-paced environment. Excellent communication skills and ability to work collaboratively with others. Proficiency in relevant payroll and pension software and systems: ADP Work Force Now and Workday. Arxada has world class offering in two distinct areas: Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home Personal Care, Wood Protection, Paints Coatings and Material Protection. Nutrition, Care Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications. Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law. CR02

Payroll Specialist Mumbai,Maharashtra,India 0 years None Not disclosed Remote Full Time

Job Description Arxada is a global specialty chemicals business that’s committed to solving the world’s toughest preservation challenges through better science. [With a proud history of innovation dating back more than a century], we aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people and extend the life of vital infrastructure while working to reduce our and our customers’ ecological footprint. Sustainable preservation is one of our top priorities. We are making significant strategic investments that will not only decrease our own environmental footprint, but also help customers adapt to long-term environmental and social change through the development of cleaner, greener solutions. We are looking for an experienced Payroll Specialist based in San José , Costa Rica Role Purpose: We are seeking a highly skilled North America Payroll/ Tax Expert to join our team. As a Payroll Specialist, you will be responsible for managing payroll process and inquiries for our North America -based employees, Canada and Mexico ensuring that all related regulations and legal requirements are met. You will also be responsible for ensuring accurate and timely payment of salaries, bonuses, and other employee payments. Role is remote and should be based out in Costa Rica. Key Accountabilities: Ensure compliance with North America payroll, adhere to regulations and legal requirements. Process payroll for North America-based employees accurately and timely. Ensure timely submission of all payroll-related taxes and other government reports. Responsible for setting up new entities when needed in various states and counties as permitted. Main contact for Payroll Team to provide support to Tax and Finance Teams across multiple entities Manage and maintain accurate employee records and information. Respond to employee inquiries regarding payroll and various payroll -related matters. Coordinate with other departments to ensure timely and accurate processing of employee benefits, including health insurance, entering new hires, retirement plans, and other benefits. Stay up to date with changes in North America payroll, regulations and communicate any changes to the relevant stakeholders. Partner with Finance Team in delivering accurate reports Assist with upcoming integration with a new payroll vendor and or new payroll platform Ability to create streamline process to work efficiently and effectively Cross Train amongst Payroll Team to cover leaves and absences. Time and Attendance Management Generating payroll reports and assisting with audits Other duties as assigned Required Qualification (Education/Experience): Bachelor's degree in finance, accounting, or a related field. At least 7 (had 5 previously) years of experience in North America payroll processing and Tax experience. Must have Payroll Tax experience, the knowledge to set up entities to ensure employees are paid correctly across several states in the US. Strong attention to detail and accuracy. Ability to prioritize and manage multiple tasks in a fast-paced environment. Excellent communication skills and ability to work collaboratively with others. Proficiency in relevant payroll and pension software and systems: ADP Work Force Now and Workday. Arxada has world class offering in two distinct areas: Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection. Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications. Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law. CR02

Asst. Manager – Customer Service Mumbai,Maharashtra,India 5 years None Not disclosed On-site Full Time

Arxada is a global specialty chemicals business that’s committed to solving the world’s toughest preservation challenges through better science. With a proud history of innovation dating back more than a century, we aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people and extend the life of vital infrastructure while working to reduce our and our customers’ ecological footprint. Sustainable preservation is one of our top priorities. We are making significant strategic investments that will not only decrease our own environmental footprint, but also help customers adapt to long-term environmental and social change through the development of cleaner, greener solutions. We are looking for an experienced Assistant Manager Customer Services based in Mumbai Role Purpose: The will serve as a key liaison between customers, sales, logistics, and internal stakeholders to ensure timely and accurate order processing, delivery, and issue resolution. This role encompasses responsibilities in customer service, import coordination, distribution, logistics, and inventory management, contributing to enhanced service levels and customer satisfaction. Key accountabilities: Customer Service & Sales Coordination Act as a central point of contact for customer service, ensuring seamless communication between internal teams (Sales, Finance, SCM, Warehousing) and external customers. Manage end-to-end order processing (Domestic & Bill-to-Ship-to) from receipt to final delivery. Handle customer queries, complaints, and service requests efficiently and professionally. Maintain regular communication with customers regarding order status, shipment updates, and potential delays. Build and maintain strong relationships with key customers and internal stakeholders. Actively coordinate to resolve customer issues and drive continuous improvement in service levels. Visit customer sites as required to resolve complaints or strengthen relationships. Import Coordination & Logistics Coordinate with overseas suppliers for purchase order processing, shipment details, and import documentation. Provide necessary documents to the EXIM department for smooth customs clearance. Scrutinize draft shipping documents: Bill of Lading, Invoice, Packing List, Certificate of Origin, Form AI, etc. Manage Letter of Credit documentation and processes. Optimize bulk shipment utilization and reduce demurrage/freight costs. Coordinate with transporters and warehouse teams to ensure timely and accurate deliveries. Inventory & Operational Management Support sales forecast planning and material receipt coordination. Monitor inventory levels and ensure product availability through close coordination with the production team. Prepare weekly/monthly reports related to sales, inventory, and other KPIs as required by management. Manage OTIF (On Time In Full) and Market Service Level (MSL) metrics. Accounts Receivable & ERP Activities Track accounts receivable, extract outstanding reports from ERP/SAP, and follow up with customers for payments. Coordinate with the accounts team for reconciliation of customer accounts. Ensure accurate customer and vendor master creation and maintenance in ERP systems. Upload advance shipping notices and relevant documents on customer portals as required. Documentation, Compliance & Projects Maintain accurate records and documentation for audits. Ensure adherence to SOPs, ISO guidelines, and compliance standards. Support marketing and event coordination activities during exhibitions and business events. Participate in or lead customer service IT or digitalization projects. Serve as a backup for colleagues as needed. Perform other duties as assigned by management. R equired Qualification (Education/Experience): Bachelor's degree in any discipline Chemicals/ Pharma/ process Industry Person should have about minimum 5 years. Candidate should be able to handle Customer support / Warehousing / Transportation / Logistics independently. Should be able to work efficiently on SAP ERP system. Interact with customer in cordial manner. Arxada has world class offering in two distinct areas: Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection. Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications. IN02

Asst. Manager Customer Service Mumbai 5 - 10 years INR 2.0 - 6.0 Lacs P.A. Work from Office Full Time

Arxada is a global specialty chemicals business that s committed to solving the world s toughest preservation challenges through better science. With a proud history of innovation dating back more than a century , we aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people and extend the life of vital infrastructure while working to reduce our and our customers ecological footprint. Sustainable preservation is one of our top priorities. We are making significant strategic investments that will not only decrease our own environmental footprint, but also help customers adapt to long-term environmental and social change through the development of cleaner, greener solutions. We are looking for an experienced Assistant Manager Customer Services based in Mumbai Role Purpose: The will serve as a key liaison between customers, sales, logistics, and internal stakeholders to ensure timely and accurate order processing, delivery, and issue resolution. This role encompasses responsibilities in customer service, import coordination, distribution, logistics, and inventory management, contributing to enhanced service levels and customer satisfaction. Key accountabilities: Customer Service & Sales Coordination Act as a central point of contact for customer service, ensuring seamless communication between internal teams (Sales, Finance, SCM, Warehousing) and external customers. Manage end-to-end order processing (Domestic & Bill-to-Ship-to) from receipt to final delivery. Handle customer queries, complaints, and service requests efficiently and professionally. Maintain regular communication with customers regarding order status, shipment updates, and potential delays. Build and maintain strong relationships with key customers and internal stakeholders. Actively coordinate to resolve customer issues and drive continuous improvement in service levels. Visit customer sites as required to resolve complaints or strengthen relationships. Import Coordination & Logistics Coordinate with overseas suppliers for purchase order processing, shipment details, and import documentation. Provide necessary documents to the EXIM department for smooth customs clearance. Scrutinize draft shipping documents: Bill of Lading, Invoice, Packing List, Certificate of Origin, Form AI, etc. Manage Letter of Credit documentation and processes. Optimize bulk shipment utilization and reduce demurrage/freight costs. Coordinate with transporters and warehouse teams to ensure timely and accurate deliveries. Inventory & Operational Management Support sales forecast planning and material receipt coordination. Monitor inventory levels and ensure product availability through close coordination with the production team. Prepare weekly/monthly reports related to sales, inventory, and other KPIs as required by management. Manage OTIF (On Time In Full) and Market Service Level (MSL) metrics. Accounts Receivable & ERP Activities Track accounts receivable, extract outstanding reports from ERP/SAP, and follow up with customers for payments. Coordinate with the accounts team for reconciliation of customer accounts. Ensure accurate customer and vendor master creation and maintenance in ERP systems. Upload advance shipping notices and relevant documents on customer portals as required. Documentation, Compliance & Projects Maintain accurate records and documentation for audits. Ensure adherence to SOPs, ISO guidelines, and compliance standards. Support marketing and event coordination activities during exhibitions and business events. Participate in or lead customer service IT or digitalization projects. Serve as a backup for colleagues as needed. Perform other duties as assigned by management. R equired Qualification (Education/Experience): Bachelors degree in any discipline Chemicals/ Pharma/ process Industry Person should have about minimum 5 years. Candidate should be able to handle Customer support / Warehousing / Transportation / Logistics independently. Should be able to work efficiently on SAP ERP system. Interact with customer in cordial manner. Arxada has world class offering in two distinct areas: Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection. Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications. IN02

Asst. Manager Procurement Mumbai 7 - 10 years INR 9.0 - 12.0 Lacs P.A. Work from Office Full Time

Arxada is a global specialty chemicals business that s committed to solving the world s toughest preservation challenges through better science. [With a proud history of innovation dating back more than a century], we aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people and extend the life of vital infrastructure while working to reduce our and our customers ecological footprint. Sustainable preservation is one of our top priorities. We are making significant strategic investments that will not only decrease our own environmental footprint, but also help customers adapt to long-term environmental and social change through the development of cleaner, greener solutions. We are looking for a time served experienced Assistant Manager- Procurement based in Mumbai (India) Key Responsibilities: Procurement Operations: Handle end-to-end procurement activities for Direct & Indirect materials from overseas intercompany & local suppliers. While miniscule part of activity will involve getting indirect material like packing material, stationery, consumables etc/services like Transportation, housekeeping, Insurances etc, finding sources and negotiating. This position also demands good planning of materials and understanding of lead times, international logistics challenges Supplier Management: Identify, evaluate, and develop reliable suppliers. Negotiate terms, pricing, and contracts with suppliers to ensure cost efficiency. Cost Control: Analyze market trends to identify cost-saving opportunities. Implement procurement strategies that contribute to overall cost reduction. Compliance and Documentation: Maintain accurate purchase records, contracts, and supplier databases. Adhere to strict audit requirements and maintain records for stat and IFC audits. Drafting and keeping track of contracts , renewing at appropriate time after vetting from legal. Coordination: Collaborate with internal departments like production, warehouse, customer service, finance, and logistics to ensure smooth procurement flow. Good knowledge of SAP MM module is a must. Qualifications & Experience: Strong negotiation and analytical skills Good knowledge of procurement processes and supply chain management Excellent communication and interpersonal skills Graduate in Commerce, Engineering, or relevant field (MBA in Supply Chain or Operations preferred) 7 10 years of relevant experience in procurement or purchase function. Experience in [industry-specific procurement, e.g., chemicals, manufacturing, FMCG] would be an added advantage Arxada has world class offering in two distinct areas: Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection. Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace, and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications. Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law. IN02

OT Infrastructure Manager Mumbai,Maharashtra,India 0 years None Not disclosed On-site Full Time

Arxada is a global specialty chemicals business that’s committed to solving the world’s toughest preservation challenges through better science. [With a proud history of innovation dating back more than a century], we aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people and extend the life of vital infrastructure while working to reduce our and our customers’ ecological footprint. Sustainable preservation is one of our top priorities. We are making significant strategic investments that will not only decrease our own environmental footprint, but also help customers adapt to long-term environmental and social change through the development of cleaner, greener solutions. Arxada Information Technology is seeking an experienced OT Infrastructure Manager to support operational technologies across all Arxada locations. This role is responsible for ensuring secure, reliable, and consistent OT infrastructure services , providing hands-on architectural guidance, and addressing infrastructure gaps. Key Responsibilities: Infrastructure Management & Architecture Provide hands-on architectural guidance and oversight for Arxada OT infrastructure and applications. Identify and address gaps within the OT infrastructure landscape, particularly related to end-of-life hardware and operating systems. Develop OT server architecture, standards, and best practices to support OT-related applications. Deliver solutions using Microsoft Azure cloud services and on-premises VMWare hypervisor technologies. Collaboration & Operational Efficiency Work closely with onsite operations and OT applications teams to optimize service delivery. Collaborate with IT Security, Enterprise Architecture, and Infrastructure CoE teams, as well as external IT service providers. Partner with IT infrastructure and service delivery managers in other regions to ensure alignment and operational efficiency. Technical Strategy & Compliance Develop standards, best practices, and strategies to implement state-of-the-art OT hardware and related services. Maintain a comprehensive inventory of OT servers and workstations across all locations. Develop technical roadmaps for migrating OT applications from on-premises to Azure cloud. Identify infrastructure gaps, ensuring proper Development, Test, and Production environments for OT applications. Maintain 99% uptime for local applications on OT computers in R&D and QC Labs during business hours. Ensure OT backup of servers and workstations and perform testing for site disaster recovery plans. Security & Compliance Follow and support global IT processes and policies, including security vulnerability remediation. Oversee monthly patching of OT servers and workstations, ensuring vulnerability fixes and updates. Ensure compliance with architectural, security, and engineering policies, standards, and procedures. Infrastructure Strategy & Documentation Contribute to the development of infrastructure strategy and roadmap. Partner with application architecture, network, and security engineering teams to ensure alignment with infrastructure architectural principles. Develop and maintain OT-related documentation to support operations. Perform additional duties as assigned. Required Skills & Qualifications: Proficiency in Azure Cloud, Windows & Linux Servers, VMWare, and NetApp Storage technologies. Strong ethics, professionalism, and presentation skills. Ability to prioritize and quickly resolve issues in a dynamic environment. Excellent verbal communication, analytical, and problem-solving skills. Strong project management and prioritization abilities. Ability to anticipate risks and implement solutions in real time. Working knowledge of IT architecture, IT security, ITIL, and IT governance. Arxada has world class offering in two distinct areas: Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection. Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications. Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law. IN02

OT Infrastructure Manager Mumbai 5 - 9 years INR 8.0 - 12.0 Lacs P.A. Work from Office Full Time

Arxada is a global specialty chemicals business that s committed to solving the world s toughest preservation challenges through better science. [With a proud history of innovation dating back more than a century], we aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people and extend the life of vital infrastructure while working to reduce our and our customers ecological footprint. Sustainable preservation is one of our top priorities. We are making significant strategic investments that will not only decrease our own environmental footprint, but also help customers adapt to long-term environmental and social change through the development of cleaner, greener solutions. Arxada Information Technology is seeking an experienced OT Infrastructure Manager to support operational technologies across all Arxada locations. This role is responsible for ensuring secure, reliable, and consistent OT infrastructure services , providing hands-on architectural guidance, and addressing infrastructure gaps. Key Responsibilities: Infrastructure Management & Architecture Provide hands-on architectural guidance and oversight for Arxada OT infrastructure and applications. Identify and address gaps within the OT infrastructure landscape , particularly related to end-of-life hardware and operating systems. Develop OT server architecture, standards, and best practices to support OT-related applications. Deliver solutions using Microsoft Azure cloud services and on-premises VMWare hypervisor technologies . Collaboration & Operational Efficiency Work closely with onsite operations and OT applications teams to optimize service delivery. Collaborate with IT Security, Enterprise Architecture, and Infrastructure CoE teams , as well as external IT service providers. Partner with IT infrastructure and service delivery managers in other regions to ensure alignment and operational efficiency. Technical Strategy & Compliance Develop standards, best practices, and strategies to implement state-of-the-art OT hardware and related services. Maintain a comprehensive inventory of OT servers and workstations across all locations. Develop technical roadmaps for migrating OT applications from on-premises to Azure cloud. Identify infrastructure gaps, ensuring proper Development, Test, and Production environments for OT applications. Maintain 99% uptime for local applications on OT computers in R&D and QC Labs during business hours. Ensure OT backup of servers and workstations and perform testing for site disaster recovery plans. Security & Compliance Follow and support global IT processes and policies , including security vulnerability remediation . Oversee monthly patching of OT servers and workstations , ensuring vulnerability fixes and updates. Ensure compliance with architectural, security, and engineering policies, standards, and procedures . Infrastructure Strategy & Documentation Contribute to the development of infrastructure strategy and roadmap . Partner with application architecture, network, and security engineering teams to ensure alignment with infrastructure architectural principles. Develop and maintain OT-related documentation to support operations. Perform additional duties as assigned . Required Skills & Qualifications: Proficiency in Azure Cloud, Windows & Linux Servers, VMWare, and NetApp Storage technologies . Strong ethics, professionalism, and presentation skills . Ability to prioritize and quickly resolve issues in a dynamic environment. Excellent verbal communication, analytical, and problem-solving skills . Strong project management and prioritization abilities . Ability to anticipate risks and implement solutions in real time . Working knowledge of IT architecture, IT security, ITIL, and IT governance . Arxada has world class offering in two distinct areas: Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection. Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications. Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law. IN02

OT Infrastructure Manager Mumbai,Maharashtra,India 0 years INR Not disclosed On-site Full Time

Arxada is a global specialty chemicals business thats committed to solving the worlds toughest preservation challenges through better science. [With a proud history of innovation dating back more than a century], we aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people and extend the life of vital infrastructure while working to reduce our and our customers ecological footprint. Sustainable preservation is one of our top priorities. We are making significant strategic investments that will not only decrease our own environmental footprint, but also help customers adapt to long-term environmental and social change through the development of cleaner, greener solutions. Arxada Information Technology is seeking an experienced OT Infrastructure Manager to support operational technologies across all Arxada locations. This role is responsible for ensuring secure, reliable, and consistent OT infrastructure services , providing hands-on architectural guidance, and addressing infrastructure gaps. Key Responsibilities: Infrastructure Management & Architecture Provide hands-on architectural guidance and oversight for Arxada OT infrastructure and applications. Identify and address gaps within the OT infrastructure landscape, particularly related to end-of-life hardware and operating systems. Develop OT server architecture, standards, and best practices to support OT-related applications. Deliver solutions using Microsoft Azure cloud services and on-premises VMWare hypervisor technologies. Collaboration & Operational Efficiency Work closely with onsite operations and OT applications teams to optimize service delivery. Collaborate with IT Security, Enterprise Architecture, and Infrastructure CoE teams, as well as external IT service providers. Partner with IT infrastructure and service delivery managers in other regions to ensure alignment and operational efficiency. Technical Strategy & Compliance Develop standards, best practices, and strategies to implement state-of-the-art OT hardware and related services. Maintain a comprehensive inventory of OT servers and workstations across all locations. Develop technical roadmaps for migrating OT applications from on-premises to Azure cloud. Identify infrastructure gaps, ensuring proper Development, Test, and Production environments for OT applications. Maintain 99% uptime for local applications on OT computers in R&D and QC Labs during business hours. Ensure OT backup of servers and workstations and perform testing for site disaster recovery plans. Security & Compliance Follow and support global IT processes and policies, including security vulnerability remediation. Oversee monthly patching of OT servers and workstations, ensuring vulnerability fixes and updates. Ensure compliance with architectural, security, and engineering policies, standards, and procedures. Infrastructure Strategy & Documentation Contribute to the development of infrastructure strategy and roadmap. Partner with application architecture, network, and security engineering teams to ensure alignment with infrastructure architectural principles. Develop and maintain OT-related documentation to support operations. Perform additional duties as assigned. Required Skills & Qualifications: Proficiency in Azure Cloud, Windows & Linux Servers, VMWare, and NetApp Storage technologies. Strong ethics, professionalism, and presentation skills. Ability to prioritize and quickly resolve issues in a dynamic environment. Excellent verbal communication, analytical, and problem-solving skills. Strong project management and prioritization abilities. Ability to anticipate risks and implement solutions in real time. Working knowledge of IT architecture, IT security, ITIL, and IT governance. Arxada has world class offering in two distinct areas: Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection. Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications. Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law. IN02 Show more Show less

Manager- Customer Service mumbai,maharashtra,india 8 - 10 years None Not disclosed On-site Full Time

Arxada is a global specialty chemicals business that’s committed to solving the world’s toughest preservation challenges through better science. [With a proud history of innovation dating back more than a century], we aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people and extend the life of vital infrastructure while working to reduce our and our customers’ ecological footprint. Sustainable preservation is one of our top priorities. We are making significant strategic investments that will not only decrease our own environmental footprint, but also help customers adapt to long-term environmental and social change through the development of cleaner, greener solutions. Key Responsibilities The Customer Service Manager (CSM) is responsible for leading and managing the customer service team to ensure excellent customer experiences, efficient handling of inquiries, and prompt resolution of complaints. The CSM oversees daily operations, implements service standards, and drives initiatives to enhance customer satisfaction, loyalty, and retention. The incumbent will act as the key contact point for: 1 . Customer Service, 2. Distribution 3 . Logistics. 4 . Stock Management 5. Export Orders, Drop Shipments order management. He / She will act as coordinator between the sales, external and internal customers (Finance, SCM, Business and external major customers, Warehouses, 3PL, Transporters etc.). to address and resolve all customer queries promptly independently and should have a good understanding of the sales operations of products and services as well as a general understanding of the overall business. The incumbent is required to have a matured sense of personality and is responsible to handle internal and external queries and issues, professionally. Maintain and monitor the sales trend with the sales team and plan with internal SCM team on the material planning. Keep internal and customers informed about the deviations about the demand and supply Job Description: Customer Service & Relationship Management Act as the key contact point for customers regarding orders, shipments, documentation, and complaints. Handle inquiries related to chemical product specifications, MSDS (Material Safety Data Sheets), certifications, and compliance requirements. Registering the customer Complaints, Investigate and resolve the issue promptly, assist in credit requests, validate special term purchases, coordinate and answer queries for non-technical queries and complaints. Strengthen long-term client relationships by maintaining a high standard of professionalism and technical knowledge. Measuring, analysing, and achieving On Time in Full (OTIF) for customer satisfaction. Manage end to end flow of stock/inventory- inward & outward, stock management & record keeping Order Management & Logistics Coordination Oversee end-to-end order processing from order entry to invoicing. Collection of Purchase order/sample request, punching them in the SAP system & coordinating for its execution with commercial team on priority. Process and verify the accuracy of orders from customer received by email, telephone, EDI or other with attention to detail and accuracy Coordinate with production, supply chain, and logistics teams to ensure on-time delivery. Should be aware of regulatory framework of order execution. Help sales in quotation, and tender application. Secure appointment with customers. Responsible for maintaining Customer Master Data in SAP. Keeping updates of order received and its execution in weekly sales report and provide weekly and monthly sales updates/reports to the sales team. Cleanup of old unexecuted orders. Follow-up with customers for repeated orders. Management of On Time In Full (OTIF) and Market Service Level (MSL). Plan, schedule and organize own workload so activities are completed on time. Interprets product availability, pricing and order status to manage internal/external customer expectations in particular around delays, backorders and product substitutions and keeping the concerned stakeholder timely informed. Handling export orders with Letter of Credit (L/C) payment terms with fulfilling all L/C terms and follow up till receipt of payment. Handling the drop shipments, co-ordination with overseas customers, order entry into SAP, follow up on orders, planning, despatches, shipment arrangements. Monitor inventory levels and collaborate with planning, warehouse, operation teams to meet customer demands. Payment follow-up with local and international customers. Compliance & Regulatory Support Ensure all customer interactions and order processing comply with chemical industry regulations. Maintain updated documentation including SDS, COA, and regulatory certificates for customer distribution. Liaise with regulatory and quality teams for audit requirements and customer-specific compliance needs. Follow SOPs, Configuration Management Plan and ISO guidelines. Keep updating the internal SOPs as per company Global SOPs and regulatory changes from time to time. Keeping records and monitoring of special prices/offers in system to customers and distributors. Team Leadership & Performance Management Lead, coach, and develop the customer service team to handle technical queries, export requirements, and high-value clients. Set team KPIs such as On-Time Delivery (OTD), Order Accuracy, and Customer Satisfaction (CSAT). Drive process improvements to reduce customer complaints and optimize service efficiency. Reporting & Analytics Generate regular reports on customer service metrics, order fulfilment, and client satisfaction. Analyse order trends and customer feedback to provide insights for sales and production planning. Report key challenges and opportunities to senior management. SAP Projects: Co-ordination with local & global IT, finance, SCM for required changes / updates in SAP related to sales Perform other duties as assigned. Key Skills & Competencies Graduate with at least 8-10 years of similar experience Strong knowledge of chemical industry operations, logistics, and compliance requirements. Excellent communication and relationship management skills with B2B clients. Proficiency in ERP/CRM systems (SAP, Salesforce, etc.). Strong problem-solving and negotiation skills. Ability to work in a regulated, safety-conscious environment. Experience with international trade practices and export documentation. Arxada has world class offering in two distinct areas: Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection. Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications. Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law. IN02

Manager- Customer Service mumbai,maharashtra,india 0 years INR Not disclosed On-site Full Time

Arxada is a global specialty chemicals business thats committed to solving the worlds toughest preservation challenges through better science. [With a proud history of innovation dating back more than a century], we aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people and extend the life of vital infrastructure while working to reduce our and our customers ecological footprint. Sustainable preservation is one of our top priorities. We are making significant strategic investments that will not only decrease our own environmental footprint, but also help customers adapt to long-term environmental and social change through the development of cleaner, greener solutions. Key Responsibilities The Customer Service Manager (CSM) is responsible for leading and managing the customer service team to ensure excellent customer experiences, efficient handling of inquiries, and prompt resolution of complaints. The CSM oversees daily operations, implements service standards, and drives initiatives to enhance customer satisfaction, loyalty, and retention. The incumbent will act as the key contact point for: 1 . Customer Service, 2. Distribution 3 . Logistics. 4 . Stock Management 5. Export Orders, Drop Shipments order management. He / She will act as coordinator between the sales, external and internal customers (Finance, SCM, Business and external major customers, Warehouses, 3PL, Transporters etc.). to address and resolve all customer queries promptly independently and should have a good understanding of the sales operations of products and services as well as a general understanding of the overall business. The incumbent is required to have a matured sense of personality and is responsible to handle internal and external queries and issues, professionally. Maintain and monitor the sales trend with the sales team and plan with internal SCM team on the material planning. Keep internal and customers informed about the deviations about the demand and supply Job Description: Customer Service & Relationship Management Act as the key contact point for customers regarding orders, shipments, documentation, and complaints. Handle inquiries related to chemical product specifications, MSDS (Material Safety Data Sheets), certifications, and compliance requirements. Registering the customer Complaints, Investigate and resolve the issue promptly, assist in credit requests, validate special term purchases, coordinate and answer queries for non-technical queries and complaints. Strengthen long-term client relationships by maintaining a high standard of professionalism and technical knowledge. Measuring, analysing, and achieving On Time in Full (OTIF) for customer satisfaction. Manage end to end flow of stock/inventory- inward & outward, stock management & record keeping Order Management & Logistics Coordination Oversee end-to-end order processing from order entry to invoicing. Collection of Purchase order/sample request, punching them in the SAP system & coordinating for its execution with commercial team on priority. Process and verify the accuracy of orders from customer received by email, telephone, EDI or other with attention to detail and accuracy Coordinate with production, supply chain, and logistics teams to ensure on-time delivery. Should be aware of regulatory framework of order execution. Help sales in quotation, and tender application. Secure appointment with customers. Responsible for maintaining Customer Master Data in SAP. Keeping updates of order received and its execution in weekly sales report and provide weekly and monthly sales updates/reports to the sales team. Cleanup of old unexecuted orders. Follow-up with customers for repeated orders. Management of On Time In Full (OTIF) and Market Service Level (MSL). Plan, schedule and organize own workload so activities are completed on time. Interprets product availability, pricing and order status to manage internal/external customer expectations in particular around delays, backorders and product substitutions and keeping the concerned stakeholder timely informed. Handling export orders with Letter of Credit (L/C) payment terms with fulfilling all L/C terms and follow up till receipt of payment. Handling the drop shipments, co-ordination with overseas customers, order entry into SAP, follow up on orders, planning, despatches, shipment arrangements. Monitor inventory levels and collaborate with planning, warehouse, operation teams to meet customer demands. Payment follow-up with local and international customers. Compliance & Regulatory Support Ensure all customer interactions and order processing comply with chemical industry regulations. Maintain updated documentation including SDS, COA, and regulatory certificates for customer distribution. Liaise with regulatory and quality teams for audit requirements and customer-specific compliance needs. Follow SOPs, Configuration Management Plan and ISO guidelines. Keep updating the internal SOPs as per company Global SOPs and regulatory changes from time to time. Keeping records and monitoring of special prices/offers in system to customers and distributors. Team Leadership & Performance Management Lead, coach, and develop the customer service team to handle technical queries, export requirements, and high-value clients. Set team KPIs such as On-Time Delivery (OTD), Order Accuracy, and Customer Satisfaction (CSAT). Drive process improvements to reduce customer complaints and optimize service efficiency. Reporting & Analytics Generate regular reports on customer service metrics, order fulfilment, and client satisfaction. Analyse order trends and customer feedback to provide insights for sales and production planning. Report key challenges and opportunities to senior management. SAP Projects: Co-ordination with local & global IT, finance, SCM for required changes / updates in SAP related to sales Perform other duties as assigned. Key Skills & Competencies Graduate with at least 8-10 years of similar experience Strong knowledge of chemical industry operations, logistics, and compliance requirements. Excellent communication and relationship management skills with B2B clients. Proficiency in ERP/CRM systems (SAP, Salesforce, etc.). Strong problem-solving and negotiation skills. Ability to work in a regulated, safety-conscious environment. Experience with international trade practices and export documentation. Arxada has world class offering in two distinct areas: Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection. Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications. Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law. IN02 Show more Show less

Manager- Customer Service mumbai 8 - 10 years INR 25.0 - 30.0 Lacs P.A. Work from Office Full Time

Arxada is a global specialty chemicals business that s committed to solving the world s toughest preservation challenges through better science. [With a proud history of innovation dating back more than a century], we aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people and extend the life of vital infrastructure while working to reduce our and our customers ecological footprint. Sustainable preservation is one of our top priorities. We are making significant strategic investments that will not only decrease our own environmental footprint, but also help customers adapt to long-term environmental and social change through the development of cleaner, greener solutions. Key Responsibilities The Customer Service Manager (CSM) is responsible for leading and managing the customer service team to ensure excellent customer experiences, efficient handling of inquiries, and prompt resolution of complaints. The CSM oversees daily operations, implements service standards, and drives initiatives to enhance customer satisfaction, loyalty, and retention. The incumbent will act as the key contact point for: 1 . Customer Service, 2. Distribution 3 . Logistics. 4 . Stock Management 5. Export Orders, Drop Shipments order management. He / She will act as coordinator between the sales, external and internal customers (Finance, SCM, Business and external major customers, Warehouses, 3PL, Transporters etc.). to address and resolve all customer queries promptly independently and should have a good understanding of the sales operations of products and services as well as a general understanding of the overall business. The incumbent is required to have a matured sense of personality and is responsible to handle internal and external queries and issues, professionally. Maintain and monitor the sales trend with the sales team and plan with internal SCM team on the material planning. Keep internal and customers informed about the deviations about the demand and supply Job Description: 1. Customer Service & Relationship Management Act as the key contact point for customers regarding orders, shipments, documentation, and complaints. Handle inquiries related to chemical product specifications, MSDS (Material Safety Data Sheets), certifications, and compliance requirements. Registering the customer Complaints, Investigate and resolve the issue promptly, assist in credit requests, validate special term purchases, coordinate and answer queries for non-technical queries and complaints. Strengthen long-term client relationships by maintaining a high standard of professionalism and technical knowledge. Measuring, analysing, and achieving On Time in Full (OTIF) for customer satisfaction. Manage end to end flow of stock/inventory- inward & outward, stock management & record keeping 2. Order Management & Logistics Coordination Oversee end-to-end order processing from order entry to invoicing. Collection of Purchase order/sample request, punching them in the SAP system & coordinating for its execution with commercial team on priority. Process and verify the accuracy of orders from customer received by email, telephone, EDI or other with attention to detail and accuracy Coordinate with production, supply chain, and logistics teams to ensure on-time delivery. Should be aware of regulatory framework of order execution. Help sales in quotation, and tender application. Secure appointment with customers. Responsible for maintaining Customer Master Data in SAP. Keeping updates of order received and its execution in weekly sales report and provide weekly and monthly sales updates/reports to the sales team. Cleanup of old unexecuted orders. Follow-up with customers for repeated orders. Management of On Time In Full (OTIF) and Market Service Level (MSL). Plan, schedule and organize own workload so activities are completed on time. Interprets product availability, pricing and order status to manage internal/external customer expectations in particular around delays, backorders and product substitutions and keeping the concerned stakeholder timely informed. Handling export orders with Letter of Credit (L/C) payment terms with fulfilling all L/C terms and follow up till receipt of payment. Handling the drop shipments, co-ordination with overseas customers, order entry into SAP, follow up on orders, planning, despatches, shipment arrangements. Monitor inventory levels and collaborate with planning, warehouse, operation teams to meet customer demands. Payment follow-up with local and international customers. 3. Compliance & Regulatory Support Ensure all customer interactions and order processing comply with chemical industry regulations. Maintain updated documentation including SDS, COA, and regulatory certificates for customer distribution. Liaise with regulatory and quality teams for audit requirements and customer-specific compliance needs. Follow SOPs, Configuration Management Plan and ISO guidelines. Keep updating the internal SOPs as per company Global SOPs and regulatory changes from time to time. Keeping records and monitoring of special prices/offers in system to customers and distributors. 4. Team Leadership & Performance Management Lead, coach, and develop the customer service team to handle technical queries, export requirements, and high-value clients. Set team KPIs such as On-Time Delivery (OTD), Order Accuracy, and Customer Satisfaction (CSAT). Drive process improvements to reduce customer complaints and optimize service efficiency. 5. Reporting & Analytics Generate regular reports on customer service metrics, order fulfilment, and client satisfaction. Analyse order trends and customer feedback to provide insights for sales and production planning. Report key challenges and opportunities to senior management. SAP Projects: Co-ordination with local & global IT, finance, SCM for required changes / updates in SAP related to sales Perform other duties as assigned. Key Skills & Competencies Graduate with at least 8-10 years of similar experience Strong knowledge of chemical industry operations, logistics, and compliance requirements. Excellent communication and relationship management skills with B2B clients. Proficiency in ERP/CRM systems (SAP, Salesforce, etc.). Strong problem-solving and negotiation skills. Ability to work in a regulated, safety-conscious environment. Experience with international trade practices and export documentation. Arxada has world class offering in two distinct areas: Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection. Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications. Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law. IN02

Asst. Manager – Customer Service mumbai,maharashtra,india 5 years None Not disclosed On-site Full Time

Arxada is a global specialty chemicals business that’s committed to solving the world’s toughest preservation challenges through better science. With a proud history of innovation dating back more than a century, we aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people and extend the life of vital infrastructure while working to reduce our and our customers’ ecological footprint. Sustainable preservation is one of our top priorities. We are making significant strategic investments that will not only decrease our own environmental footprint, but also help customers adapt to long-term environmental and social change through the development of cleaner, greener solutions. We are looking for an experienced Assistant Manager Customer Services based in Mumbai Role Purpose: The will serve as a key liaison between customers, sales, logistics, and internal stakeholders to ensure timely and accurate order processing, delivery, and issue resolution. This role encompasses responsibilities in customer service, import coordination, distribution, logistics, and inventory management, contributing to enhanced service levels and customer satisfaction. Key accountabilities: Customer Service & Sales Coordination Act as a central point of contact for customer service, ensuring seamless communication between internal teams (Sales, Finance, SCM, Warehousing) and external customers. Manage end-to-end order processing (Domestic & Bill-to-Ship-to) from receipt to final delivery. Handle customer queries, complaints, and service requests efficiently and professionally. Maintain regular communication with customers regarding order status, shipment updates, and potential delays. Build and maintain strong relationships with key customers and internal stakeholders. Actively coordinate to resolve customer issues and drive continuous improvement in service levels. Visit customer sites as required to resolve complaints or strengthen relationships. Import Coordination & Logistics Coordinate with overseas suppliers for purchase order processing, shipment details, and import documentation. Provide necessary documents to the EXIM department for smooth customs clearance. Scrutinize draft shipping documents: Bill of Lading, Invoice, Packing List, Certificate of Origin, Form AI, etc. Manage Letter of Credit documentation and processes. Optimize bulk shipment utilization and reduce demurrage/freight costs. Coordinate with transporters and warehouse teams to ensure timely and accurate deliveries. Inventory & Operational Management Support sales forecast planning and material receipt coordination. Monitor inventory levels and ensure product availability through close coordination with the production team. Prepare weekly/monthly reports related to sales, inventory, and other KPIs as required by management. Manage OTIF (On Time In Full) and Market Service Level (MSL) metrics. Accounts Receivable & ERP Activities Track accounts receivable, extract outstanding reports from ERP/SAP, and follow up with customers for payments. Coordinate with the accounts team for reconciliation of customer accounts. Ensure accurate customer and vendor master creation and maintenance in ERP systems. Upload advance shipping notices and relevant documents on customer portals as required. Documentation, Compliance & Projects Maintain accurate records and documentation for audits. Ensure adherence to SOPs, ISO guidelines, and compliance standards. Support marketing and event coordination activities during exhibitions and business events. Participate in or lead customer service IT or digitalization projects. Serve as a backup for colleagues as needed. Perform other duties as assigned by management. R equired Qualification (Education/Experience): Bachelor's degree in any discipline Chemicals/ Pharma/ process Industry Person should have about minimum 5 years. Candidate should be able to handle Customer support / Warehousing / Transportation / Logistics independently. Should be able to work efficiently on SAP ERP system. Interact with customer in cordial manner. Arxada has world class offering in two distinct areas: Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection. Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications. IN02

Asst. Manager – Customer Service mumbai,maharashtra,india 5 - 7 years INR Not disclosed On-site Full Time

Arxada is a global specialty chemicals business thats committed to solving the worlds toughest preservation challenges through better science. With a proud history of innovation dating back more than a century, we aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people and extend the life of vital infrastructure while working to reduce our and our customers ecological footprint. Sustainable preservation is one of our top priorities. We are making significant strategic investments that will not only decrease our own environmental footprint, but also help customers adapt to long-term environmental and social change through the development of cleaner, greener solutions. We are looking for an experienced Assistant Manager Customer Services based in Mumbai Role Purpose: The will serve as a key liaison between customers, sales, logistics, and internal stakeholders to ensure timely and accurate order processing, delivery, and issue resolution. This role encompasses responsibilities in customer service, import coordination, distribution, logistics, and inventory management, contributing to enhanced service levels and customer satisfaction. Key accountabilities: Customer Service & Sales Coordination Act as a central point of contact for customer service, ensuring seamless communication between internal teams (Sales, Finance, SCM, Warehousing) and external customers. Manage end-to-end order processing (Domestic & Bill-to-Ship-to) from receipt to final delivery. Handle customer queries, complaints, and service requests efficiently and professionally. Maintain regular communication with customers regarding order status, shipment updates, and potential delays. Build and maintain strong relationships with key customers and internal stakeholders. Actively coordinate to resolve customer issues and drive continuous improvement in service levels. Visit customer sites as required to resolve complaints or strengthen relationships. Import Coordination & Logistics Coordinate with overseas suppliers for purchase order processing, shipment details, and import documentation. Provide necessary documents to the EXIM department for smooth customs clearance. Scrutinize draft shipping documents: Bill of Lading, Invoice, Packing List, Certificate of Origin, Form AI, etc. Manage Letter of Credit documentation and processes. Optimize bulk shipment utilization and reduce demurrage/freight costs. Coordinate with transporters and warehouse teams to ensure timely and accurate deliveries. Inventory & Operational Management Support sales forecast planning and material receipt coordination. Monitor inventory levels and ensure product availability through close coordination with the production team. Prepare weekly/monthly reports related to sales, inventory, and other KPIs as required by management. Manage OTIF (On Time In Full) and Market Service Level (MSL) metrics. Accounts Receivable & ERP Activities Track accounts receivable, extract outstanding reports from ERP/SAP, and follow up with customers for payments. Coordinate with the accounts team for reconciliation of customer accounts. Ensure accurate customer and vendor master creation and maintenance in ERP systems. Upload advance shipping notices and relevant documents on customer portals as required. Documentation, Compliance & Projects Maintain accurate records and documentation for audits. Ensure adherence to SOPs, ISO guidelines, and compliance standards. Support marketing and event coordination activities during exhibitions and business events. Participate in or lead customer service IT or digitalization projects. Serve as a backup for colleagues as needed. Perform other duties as assigned by management. R equired Qualification (Education/Experience): Bachelor&aposs degree in any discipline Chemicals/ Pharma/ process Industry Person should have about minimum 5 years. Candidate should be able to handle Customer support / Warehousing / Transportation / Logistics independently. Should be able to work efficiently on SAP ERP system. Interact with customer in cordial manner. Arxada has world class offering in two distinct areas: Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection. Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications. IN02 Show more Show less