pos-01170 - Sr Analyst III Infrastructure Services

DXC Technology

4 - 6 years

6 - 8 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Administration VPN Social media Microsoft Certified Professional Windows Troubleshooting SCCM Operations infrastructure services Technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:

Provide on-the-spot technical support to employees who visit the IT walk-up desk.
Troubleshoot and resolve hardware, software, and network issues.
Assist with the setup and configuration of new devices and applications.
Maintain accurate records of support requests and resolutions.
Collaborate with other IT team members to ensure timely and effective problem resolution.
Educate employees on best practices for using technology and software.
Perform routine maintenance and updates on IT equipment.
Ensure compliance with company IT policies and procedures.
Provide on-site field support to customers, including installation, servicing, and repairing systems and equipment.
Verify and approve operational quality of system equipment.
Resolve customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
Assist in investigating and resolving complex installations and maintenance matters of significance.
Instruct customers in the operation and maintenance of systems/equipment.
Ensure issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.
Act as a liaison with customers on administrative and technical matters for assigned projects.
Perform analysis and prepare reports on system problem trends and issues.
Troubleshoot user accounts.
Understand SCCM, VPN, Azure, O365, Windows 10 & 11.

Requirements:

4-6 years of experience in IT support or a related field.
Strong knowledge of Windows and Mac operating systems.
Familiarity with common office software and applications (e.g., Microsoft Office, Google Workspace).
Excellent problem-solving skills and the ability to work under pressure.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.

Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive.

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