Manager- Global Workforce

Manager, Global Workforce — Scholars Platform

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Role summary

Scholars workforce

Key responsibilities

• Own the full Scholars HR lifecycle ( onboarding verification, engagement management, offboarding and audits).
• Build, run and continuously improve operational processes, SLAs and vendor relationships that support rapid scale while minimizing risk.
• Ensure local compliance across multiple markets (contracts, background checks, data/privacy) working with legal and external partners.
• Work with Workforce management and Talent Acquisition to help in design and operationalize workforce planning and capacity models for cyclical demand spikes and long-tail projects.
• Create and maintain dashboards and KPIs (cost per engagement, fill rates, quality metrics, retention, time-to-activate) and translate analytics into business recommendations.
• Partner with Product/Engineering to optimize platform flows (scholar experience, verification, payouts, issue resolution).
• Own escalations and continuous improvement for quality, fraud prevention and dispute resolution processes.
• Deliver training/materials, documentation for internal stakeholders and Scholars; run periodic program reviews and audits.

Must-have qualifications & skills

• 12+ years HR/people operations experience, with 2+ years managing large-scale global or distributed workforces/programs- must Americas and some areas in EMEA
• Strong operational mindset — proven experience building processes, playbooks and vendor programs that scale.
• Hands-on experience with HR analytics: building dashboards, defining KPIs and making data-driven recommendations.
• Solid knowledge of compliance and workforce operations across multiple geographies.
• Excellent stakeholder management — comfortable working with Legal, Finance, Product and regional HR teams.
• Strong written and verbal communication; able to produce crisp playbooks and run cross-functional workshops.
• Comfortable with ambiguity and rapid change; high attention to detail.

Nice-to-have

• Direct experience with education, youth talent, internship or gig work programs.
• Experience in EMEA markets, India or APAC is a plus.
• Experience with HRIS/workforce-management platforms, payment systems and/or verification tools.
• Prior vendor management of background check, payment, or program service providers.
• Project management training and experience.

Metrics of success (first 6 months)

• SLAs and onboarding time reduced by X% (baseline + target to be agreed).
• Reliable operational dashboards in place and adopted by stakeholders.
• Clean compliance posture in priority markets; zero major onboarding or payment issues.
• Documented playbooks for onboarding, engagement, and escalations.
• No major Stakeholder escalation.