Manager - Global Vendor Management

COMPANY INTRODUCTION

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.

At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.

We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

IT Vendor Management

Manager - Global Vendor Management

JOB PURPOSE

The purpose of this role is to:

• Oversee and ensure that the work outsourced and offshored at respective chapters / ODC location Chennai is delivered as per the contract commitment signed by partner and aligns with the overall objective of offshoring program
• Ensure that offshore is leveraged to provide increasing value to respective chapters
• Support the business in their governance and oversight of the supplier landscape at the designated ODC location
• Champion of adoption of the supplier operating model across all areas of chapters responsible
• Ensure vendor performance that aligns with the business requirements

> Vendor Service Levels – Implement KPIs for all IT services outsourced and periodically monitoring the same Governance management to monitor and improve vendor performance,

> Assess quality of services on a regular basis and suggest necessary mitigation action

> Adherence to operational, financial, and contractual obligations

> Ensure optimum value delivery of IT services delivered in terms of offshoring and outsourcing outcomes from respective chapters and locations

> Manage relationship with respective business stakeholders

> Provide inputs to right sourcing strategy

> Work closely with resource management team on demand for respective chapters and locations and coordinate with vendor partner on demand management requests

• Ensuring effective communication, change management and adherence to guidelines by ENBD, third-party related corporate policies
• Collated relevant reports from departments & vendors, as required to be presented in the governance forums.
• Attend governance forums on behalf of VMO at various levels for vendor reviews.

JOB KNOWLEDGE

• Ability to work in highly ambiguous environments and build solutions that have the ability to flex with the business needs and ultimately scale.
• Exceptional analytical skills, comfortable working with large amounts of data and communicating data findings, experience establishing and tracking program metrics.
• Anticipates future business needs and identifies investments needed, and builds the infrastructure to ensure optimization capability is geared toward (or even ahead of) business demand.
• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring supply and demand requirement are met at all times.

SKILLS

• Knowledge of outsourcing and offshoring industry.
• High-level knowledge of technology, ideally with some knowledge of IT and ITeS services scope and contracts.
• Demonstrated ability to think strategically and translate strategy into operational plans and business results.
• Experience with managing large-scale organizational change
• Leadership, Communications, Conflict Resolution, People Management, Financial Management, Action Oriented, Stakeholder Management and Coaching

KEY REQUIREMENTS

Education

• IT based degree, University degree, or equivalent work experience required and banking qualifications.

Experiences

• 10 to 15 years of IT disciplines in Vendor Management, Service Delivery Management, Program Management
• Strong financial management experience
• Offshore / Outsourcing experience
• Site Management experience

Location

• Bangalore-based

WHY JOIN US?

We aspire to be an employee’s employer of choice. We believe, we can help you realize your true potential by providing the right opportunities. At Emirates NBD we are reimagining the future of work so that you can unlock your potential, every day we want to ensure, every employee can exceed in the future of work by upskilling, building new digital skills and knowledge. Our goal is to empower our employees to build career experiences and skills they need in the future and that will produce a great outcome for our bank as well, we want our employees no matter their background, location, preferences to feel engaged to one Emirates NBD team.

only SHORTLISTED candidates will be contacted