Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Gurgaon
>
EXL Services
>
Manager

Manager

EXL Services

10 - 15 years

0 Lacs

Gurgaon

Posted:22 hours ago| Platform: GlassDoor logo

Apply

Skills Required

management leadership negotiation data service escalation compliance regulations security mentoring reports capture metrics analyze communication workflow

Work Mode

On-site

Job Type

Part Time

Job Description

Manager

EXL/M/1447903

Travel & LeisureGurgaon

Posted On

11 Aug 2025

End Date

25 Sep 2025

Required Experience

10 - 15 Years

Basic Section

Number Of Positions

Band

Band Name

Manager

Cost Code

D900180

Campus/Non Campus

NON CAMPUS

Employment Type

Permanent

Requisition Type

New

Max CTC

1200000.0000 - 1800000.0000

Complexity Level

Not Applicable

Work Type

Hybrid – Working Partly From Home And Partly From Office

Organisational

Group

Emerging

Sub Group

Emerging Business Unit

Organization

Travel & Leisure

LOB

Voice

SBU

Operations

Country

India

City

Gurgaon

Center

IN Gurgaon C61

Skills

Skill

COLLECTIONS

TEAM MANAGEMENT AND LEADERSHIP SKILL

CLIENT MANAGEMENT & NEGOTIATION/CLOSURE

Minimum Qualification

B.COM

Certification

No data available

Job Description

Error free service delivery and operations management. Should have worked in end to end Collections process across regions
Effective Client interactions and escalation management
Ensure compliance with internal policies and procedures, external regulations and information security standards
Strong people leader - Mentoring team of executives for checking, verifying, and validating data to ensure all details are correctly mentioned
Driving Quality initiatives in the process to attain measurable positive results.
Productivity Improvement
Create reports on a daily, weekly & monthly basis for performance review with the onshore team
Capture metrics in the process & analyze trends to take proactive measures
Maintain updates folder by documenting new scenarios in the process & revise process documents
Own business reviews with the clients & internal management
Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
Achieving key targets for the process in line with the SLA (Service level Agreement)/KPIs (Key Performance Indicators)

Workflow

Workflow Type

Voice

More Jobs at EXL Services

Executives

Pune, Maharashtra

1.0 - 5.0 yrs

INR 3 - 5 Lacs

Executives

Chennai, Tamil Nadu

Experience: Not specified

INR 3 - 5 Lacs

Executives

Noida, Uttar Pradesh

Experience: Not specified

INR 3 - 5 Lacs

Senior Executive

Jaipur

1.0 - 3.0 yrs

INR 3 - 5 Lacs

Assistant Manager

Noida

3.0 - 5.0 yrs

INR 7 - 9 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.