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CSB Bank
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Manager - Digital Operations| Chennai

Manager - Digital Operations| Chennai

CSB Bank

6 - 10 years

6 - 7 Lacs

Chennai

Posted:1 month ago| Platform:

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Skills Required

vendor management digital accounts receivable risk management escalations customer service banking operations reconciliation cash applications order to cash operations dispute management automation collections mis vendor chargeback claims finance communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Reconciliation and settlement process and ensure there are no financial losses faced by the bank (Zero financial losses & Zero operational errors). Ensure the standards and timelines are maintained Chargeback and Settlement process. Dispute Management on time, effect of debits / credits on time. Redressal of Customer grievance and without escalation. Increase automation and recon accuracy. Implementaiton of change in environment, regulatory needs. MIS and claim reporting needs within Bank and regulatorys are timely and no default. Vendor Management and deficiency are spelt for non recurrence and collection of penalty etc.. Regular review of vendors and strict adherene to RBI outsourced policy. Merchant payments, claims on interchage, payment basis agreement etc.. Review agreements and needs as per Policy requirement.

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CSB Bank

Banking and Financial Services

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Manager - Digital Operations| Chennai