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Manager - Customer Support

3 - 7 years

3 - 7 Lacs

Gurugram

Posted:3 weeks ago| Platform: Naukri logo

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Skills Required

customer service customer care sales customer support voice process customer relationship team management customer management team handling customer service operations customer retention technical support team leading customer handling crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:- Improve customer service experience, create engaged customers and facilitate organic growth- Take ownership of customers issues and follow problems through to resolution- Set a clear mission and deploy strategies focused towards that mission- Develop service procedures, policies and standards- Keep accurate records and document customer service actions and discussions- Analyse statistics and compile accurate reports- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment- Keep ahead of industry's developments and apply best practices to areas of improvement- Control resources and utilise assets to achieve qualitative and quantitative targets- Adhere to and manage the approved budget- Maintain an orderly workflow according to priorities This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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