Summary/objective As a Customer Support Manager, you are responsible for maintaining the daily activities, and providing leadership to a team of 8-12 Customer Support Representatives. The Manager will provide day-to-day coaching, guidance and leadership to the Customer Support Staff. The Manager will also assist in developing, deploying and maintaining standard operating procedures to meet the companys mission, vision and values regarding customer support. Core Job Duties Lead daily activities of the team to guarantee that all work is completed timely with attention to detail to meet quality standards and goals Monitors & reviews calls and other correspondence between representatives and customers Manage escalated issues and provide direction Ensures that representatives are informed about changes to company products & services Develop staff by managing performance, setting goals, providing ongoing training and maintaining strong employee relationships. Participates in the interview process with the Senior Customer Support Manager. Job Complexity Works on issues where analysis of situation or data requires review of relevant factors. Exercises judgment within defined procedures and policies to determine appropriate action. Minimum Qualifications High School diploma 3-4 years in a high-volume payroll role with customer-facing responsibilities Knowledge of federal and multi-state payroll/benefit laws Strong leadership and interpersonal skills, flexibility, and customer service oriented Strong knowledge of computer software applications (i.e. Microsoft Outlook, Explorer, Word, Excel, and Power Point)
Verification Processing Agent A DAY IN THE LIFE OF A VERIFICATION PROCESSING AGENT As a Verification Processing Agent, you play an essential role in assisting our clients with their hiring decisions. Researching company websites, you locate phone numbers and call to confirm applicant employment history. You also use your professional phone skills when verifying candidates' education credentials. The next numbers on your call list are those listed in the references section on applications. While seeking to verify this information, you are sure to leave messages whenever your call is not answered. This means that you also take inbound phone calls when those companies, schools, or references return your call. With every interaction, you use your excellent customer service skills and let your upbeat, friendly personality shine through. You find great satisfaction in knowing that you provide an essential service for our clients. QUALIFICATIONS High school diploma or equivalent (preferred) Basic computer skills including Microsoft Office, the internet, and Gmail Ability to type 30+ WPM Flexible schedule Some experience working in customer service, sales, inbound/outbound call center, data entry, or a related field is preferred. Knowledge of background checks, phone systems, and human resources is a plus! Are you a quick learner? Do you have strong communication skills? Are you comfortable being on the phone handing calls throughout the day? Do you have great customer service skills? Are you extremely detail-oriented and dedicated to accuracy? Can you manage your time effectively? Are you driven to work quickly and efficiently? If so, you may be perfect for this part-time position! Roles: The Verification Processing Agent position is an essential position at ProScreening. The verification team works diligently to verify information on employment applicants resumes. This information includes but is not limited to Employment, Education and Reference information. Goals: A successful Verifier will be able to efficiently and effectively be able to provide clients with verified information from their applicant’s resume at a rate of 18+ cases worked per hour. Rules: Attendance: The agent will maintain their scheduled attendance. If unable to work a shift, the Agent will request to swap shifts with another Agent before their shift begins via iSolved. Agent must also notify their Supervisor of absence, with 24 hour notice or ASAP. Requests for vacation or a day off will be done 2 weeks or more before the needed date/time via iSolved. If the schedule has already been posted or it is less than 2 weeks away, the Agent must proceed with the process of requesting to swap a shift. Based on productivity needs, only 2 Agents will be allowed planned time off on the same day. Cannot request for paid time off more than 6 months in advance. Productivity Produce up to 18+ cases worked per hour by 90 days of service and ongoing. Process employment verifications to verify information contained on job applications for clients. Verify education credentials candidates have provided on their job application. Call references listed on employment applications. Take inbound calls from companies/schools/references returning requests for verification. Total mistakes cannot exceed 1% of completed verifications.
Title: Software QA Engineer II Summary A Quality Assurance Engineer II is responsible for developing and supporting the planning, design, and execution of test plans, test scripts, and process plans for projects. The successful candidate will work closely with various departments to perform and validate test cases based on quality requirements, and recommend changes to predetermined quality guidelines. You will be responsible for ensuring that the end product meets the minimum quality standards, is fully functional and user-friendly.The QA Engineer II will also provide guidance and mentorship to Jr QA Engineer. Core Job Duties Design test plans, scenarios, scripts, or procedures. Document software defects, using a bug tracking system, and report defects to software developers. Identify, analyze, and document problems with program function, output, online screen, or content. Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems. Document test procedures to ensure replicability and compliance with standards. Conduct software compatibility tests with programs, hardware, operating systems, or network environments. Test system modifications to prepare for implementation. Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks. Create or maintain databases of known test defects. use software testing programs to run automated and manual testing Monitor program performance to ensure efficient and problem-free operations. Collaborate with other Teams, BA or PO to evaluate or diagnose problems and recommend possible solutions. Job Complexity A seasoned, experienced professional with a full understanding of area of specialization. Emerging understanding of broader organizational context and goals. Resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey- level position. Interaction Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise. Supervision Normally receives little instruction on day-to-day work, and general instructions on new assignments. Experience Typically requires a minimum of 3 years of related experience with a Bachelors degree or equivalent work experience. Minimum Qualifications Hands-on experience with testing tools Hands-on experience in testing in Microsoft-centric solutions and development processes including: .NET framework, C#, SQL Server Agile/Kanban Development Methodologies , Azure DevOps
Summary/objective A Senior Software Engineer will design and implement complex functionality. Provide frequent guidance and support to other developers and be the subject matter expert of an application area. The successful candidate will participate on an agile team to estimate and groom backlog items. They will also be responsible for ensuring that the end product meets the minimum quality standards, is fully functional, and is user-friendly. Core Job Duties Develop and maintain user interface controls, business logic, and SQL Server stored procedures Participate on the agile team to estimate and groom backlog items, plan development activities, and improve the development process Develop functionality using the iSolved coding standards Work with business analysts to clarify requirements and debug problems Investigate third-level support requests. Minimum Qualifications • 5-9 years of relevant web application/services development • 5-9 years of large enterprise or e-business systems experience • Ability to design and implement complex functionality • Ability to understand and integrate with third-party APIs • Provides frequent help and support to other developers • Experience with large (500+ database table) system development a plus •Eager to learn and grow Skills o Proficient with Azure, Microservice Architecture, C#, SQL, Unit Testing, .NET o Proficient with PHP, MySQL, Unit Testing, Vue, Javascript, HTML o Experience with Linux operating systems required, with Ubuntu experience preferred. o AWS o OOP and/or MVC. o Knockout, Angular, Azure CosmosDB or other NoSQL database o Pub/Sub and asynchronous messaging o Docker o MVVM
Summary/objective Implements complex functionality. Provides some guidance and support to other developers. The successful candidate will participate on an agile team to estimate and groom backlog items. They will be responsible for ensuring that the end product meets the minimum quality standards, is fully functional, and user-friendly. Core Job Duties Develop and maintain user interface controls, business logic, and SQL Server stored procedures Participate on agile team to estimate and groom backlog items, plan development activities, and improve the development process Develop functionality using the iSolved coding standards Work with business analysts to clarify requirements and debug problems Investigate third-level support requests. Minimum Qualifications • 2-4 years of relevant web application/services development • 2-4 years large enterprise or e-business systems experience • Ability to implement complex requirements with some support from senior developers • Strong skills with: Azure, Microservice Architecture, C#, SQL, Unit Testing, .NET, Javascript, HTML • Skills with PHP, MySQL, Unit Testing, Vue, Javascript, HTML • Experience with Linux operating systems, with Ubuntu experience preferred. • Knockout, Angular, Azure CosmosDB or other NoSQL database • Pub/Sub and asynchronous messaging • Docker • MVVM • Experience with large (500+ database table) system development a plus • Eager to learn and grow
Summary/Objective isolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of support, a Customer Support Representative works within a team and is responsible for all aspects of quality service for our clients. Core Job Duties Maintains a high rate of isolved client retention through superior customer service. Respond accurately to a large volume of support calls and emails in a timely manner with a high degree of professionalism. Research and resolve inquiries Appropriately escalate issues for clients and participants as prescribed by standard operating procedures. Accurately document all communications. Accurately complete all assigned processing tasks. Participate in customer service training related to knowledge and skill enhancements. Additional duties as assigned. Minimum Qualifications • High school diploma or equivalent • Excellent written, oral, and communication skills • Strong customer service orientation and problem resolution skills • Excellent interpersonal skills