Verification Processing Agent

Verification Processing Agent

A DAY IN THE LIFE OF A VERIFICATION PROCESSING AGENT

As a Verification Processing Agent, you play an essential role in assisting our clients with their hiring decisions. Researching company websites, you locate phone numbers and call to confirm applicant employment history. You also use your professional phone skills when verifying candidates' education credentials. The next numbers on your call list are those listed in the references section on applications. While seeking to verify this information, you are sure to leave messages whenever your call is not answered. This means that you also take inbound phone calls when those companies, schools, or references return your call. With every interaction, you use your excellent customer service skills and let your upbeat, friendly personality shine through. You find great satisfaction in knowing that you provide an essential service for our clients.

QUALIFICATIONS

• High school diploma or equivalent (preferred)
• Basic computer skills including Microsoft Office, the internet, and Gmail
• Ability to type 30+ WPM
• Flexible schedule

Some experience working in customer service, sales, inbound/outbound call center, data entry, or a related field is preferred. Knowledge of background checks, phone systems, and human resources is a plus! Are you a quick learner? Do you have strong communication skills? Are you comfortable being on the phone handing calls throughout the day? Do you have great customer service skills? Are you extremely detail-oriented and dedicated to accuracy? Can you manage your time effectively? Are you driven to work quickly and efficiently? If so, you may be perfect for this part-time position!

Roles:

The Verification Processing Agent position is an essential position at ProScreening. The verification team works diligently to verify information on employment applicants resumes. This information includes but is not limited to Employment, Education and Reference information.

Goals:

A successful Verifier will be able to efficiently and effectively be able to provide clients with verified information from their applicant’s resume at a rate of 18+ cases worked per hour.

Rules:

Attendance:

• The agent will maintain their scheduled attendance. If unable to work a shift, the Agent will request to swap shifts with another Agent before their shift begins via iSolved. Agent must also notify their Supervisor of absence, with 24 hour notice or ASAP.
• Requests for vacation or a day off will be done 2 weeks or more before the needed date/time via iSolved. If the schedule has already been posted or it is less than 2 weeks away, the Agent must proceed with the process of requesting to swap a shift.
• Based on productivity needs, only 2 Agents will be allowed planned time off on the same day.
• Cannot request for paid time off more than 6 months in advance.

Productivity

• Produce up to 18+ cases worked per hour by 90 days of service and ongoing.
• Process employment verifications to verify information contained on job applications for clients.
• Verify education credentials candidates have provided on their job application.
• Call references listed on employment applications.
• Take inbound calls from companies/schools/references returning requests for verification.
• Total mistakes cannot exceed 1% of completed verifications.