Process Analyst

About the Role:

We are looking for a Process Analyst to join our Legal Process Outsourcing (LPO) team supporting a U.S.-based Personal Injury law firm. The role involves calling medical providers and other entities for medical records retrieval, reviewing and organizing case-related documents, and updating client systems accurately. The position requires excellent communication skills, attention to detail, empathy, and the ability to follow established Standard Operating Procedures (SOPs) precisely.

Responsibilities:

• Provide administrative support to the legal team, including document management, filing, and data entry.
• Maintain and update legal records and databases with a high level of accuracy and attention to detail.
• Draft, proofread, and format legal documents, contracts, and correspondence under supervision.
• Ensure timely processing of legal paperwork.
• Follow defined processes and instructions to complete tasks within set timelines.
• Handle confidential and sensitive information in accordance with company policies and legal guidelines.

Key Skills:

• Time Management: Exceptional organizational skills, with the ability to prioritize tasks and manage time efficiently to meet deadlines.
• Communication Skills: Proficient in English comprehension.
• Attention to Detail: A meticulous approach to tasks, with the ability to follow instructions and achieve objectives accurately.
• Learning Agility: A quick learner, able to grasp both processes and systems in a short amount of time, adapting to new tools and technologies as needed.

Preferred Candidate Profile:

• Graduation in any stream is mandatory.
• Should have proficiency in Typing (30 WPM with 97% of accuracy)
• Should be flexible with 24*7 shift.