Customer Support Representative

1 - 4 years

3 - 8 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Hybrid

Job Type

Full Time

Job Description

Summary/Objective

isolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of support, a Customer Support Representative works within a team and is responsible for all aspects of quality service for our clients.

Core Job Duties

  • Maintains a high rate of isolved client retention through superior customer service.
  • Respond accurately to a large volume of support calls and emails in a timely manner with a high degree of professionalism.
  • Research and resolve inquiries
  • Appropriately escalate issues for clients and participants as prescribed by standard operating procedures.
  • Accurately document all communications.
  • Accurately complete all assigned processing tasks.
  • Participate in customer service training related to knowledge and skill enhancements.
  • Additional duties as assigned.

Minimum Qualifications

• High school diploma or equivalent

• Excellent written, oral, and communication skills

• Strong customer service orientation and problem resolution skills

• Excellent interpersonal skills

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