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Manager - Customer Support

3 - 7 years

3 - 7 Lacs

Gurugram

Posted:1 week ago| Platform: Naukri logo

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Skills Required

Customer Support Support Operations Management Customer Service Customer Support Manager Customer care Operations Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities: - Improve customer service experience, create engaged customers and facilitate organic growth - Take ownership of customers issues and follow problems through to resolution - Set a clear mission and deploy strategies focused towards that mission - Develop service procedures, policies and standards - Keep accurate records and document customer service actions and discussions - Analyse statistics and compile accurate reports - Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment - Keep ahead of industry's developments and apply best practices to areas of improvement - Control resources and utilise assets to achieve qualitative and quantitative targets - Adhere to and manage the approved budget - Maintain an orderly workflow according to priorities

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