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Manager Contact Center || Tele Sales || Gurgaon

10 - 20 years

11 - 16 Lacs

Gurugram

Posted:3 weeks ago| Platform: Naukri logo

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Skills Required

Telesales Outbound Calling Outbound Sales B2C Sales Cross Selling Bpo Operations Credit Card Sales Bfsi Sales Cross Sales Insurance Sales Contact Center Management Loan Sales Banking Sales International Sales Upselling Lead Generation Bpo Sales Operations Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Tele-Sales, B2c Outbound Sales , Managing the Contact Center Establish and Manage Relationships / Engagement with the Clients. Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities Managing day to day Sales targets (B2C Sales) Responsible for following agreed governance model, escalation & communication plan To ensure team members achieve agreed standards in relation to their job assignments. To ensure training of new staff on the corporate policy rules to be adhered to To ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules To monitor and document work schedule of staff and absences. Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates Preferred candidate profile Must Have experienced into B2C Telesales Must Have expereinced into Contact Center Handling Team Size should be 100 + Candidate can join ASAP Perks and benefits Unlimited Incentives Flexi Benefits Medical Insurance How to Apply Interested candidates can share their updated CV at Kanishkabisht@policybazaar.com or WhatsApp at 9582253267 Along with the following details Total Experience Current CTC Expected CTC Notice Period Team Size Age Reason for Change Current Location

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Policybazaar
Policybazaar
www.policybazaar.com

Insurance

Gurgaon Haryana

1001-5000 Employees

363 Jobs

    Key People

  • Yashish Dahiya

    Co-Founder & CEO

  • Alok Bansal

    Co-Founder & CFO

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