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Telecaller

1 - 3 years

1 - 2 Lacs

Birbhum

Posted:1 hour ago| Platform: Naukri logo

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Skills Required

bpo back office customer service customer complaints customer care customer interaction sales customer support computer voice process customer satisfaction outbound telecalling reception customer handling data entry communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

GITANJALI VIDHYALAY is looking for Telecaller to join our dynamic team and embark on a rewarding career journey A telecaller is a customer service representative who contacts customers over the telephone A typical job description for a telecaller includes the following responsibilities: Make outbound calls to customers to promote products and services, or follow up on recent purchases Respond to customer inquiries and provide information about products and services Resolve customer complaints and provide appropriate solutions Keep records of all customer interactions and transactions, updating customer information in a database as necessary Meet and exceed sales and customer satisfaction targets Continuously improve product and service knowledge to provide accurate information to customers Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings Follow all company policies and procedures, including those related to confidentiality and data security Participate in training and development opportunities to improve skills and knowledge 0 Adhere to schedules and work efficiently under pressure to meet deadlines

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