Job Description: We are looking for a proactive and customer-focused Guest Experience & Reservations Executive to manage and respond to guest inquiries across platforms such as Airbnb, MakeMyTrip, and Booking.com. The ideal candidate should possess excellent written and verbal communication skills in English and be passionate about delivering exceptional pre-booking support. In addition, the candidate should have strong analytical abilities to review booking trends and suggest improvements to increase occupancy and revenue. Key Responsibilities: Promptly and professionally respond to guest queries on Airbnb, MMT, Booking.com, and other travel platforms. Provide accurate information about the property, amenities, and policies to assist guests in making informed booking decisions. Ensure a smooth and friendly communication experience that builds trust and improves the likelihood of bookings. Analyze inquiry and booking data regularly to identify trends, gaps, and opportunities. Collaborate with the operations and marketing teams to improve listing performance and optimize pricing or descriptions. Monitor guest feedback and provide insights for service improvement.
We are looking for a highly organized and customer-focused professional to manage guest communication and bookings across Airbnb, other OTA platforms, and direct channels. The role involves handling guest inquiries, managing reservations, coordinating with teams, and ensuring excellent communication to provide a smooth guest experience. Key Responsibilities: Manage and respond promptly to all guest messages on Airbnb, Booking.com, and other OTA platforms. Handle incoming guest calls, provide assistance, and resolve queries in a professional and courteous manner. Maintain consistent communication with guests before, during, and after their stay to ensure satisfaction. Monitor all bookings across OTA platforms, update calendars, and prevent double-bookings. Coordinate with internal teams (operations, housekeeping, caretakers, etc.) to ensure seamless guest experiences. Assist with reservation changes, cancellations, and special guest requests. Keep accurate records of communication, bookings, payments, and refunds. Provide updates and reports on guest feedback, booking trends, and operational challenges. Support escalation handling and resolve complaints in line with company policies. Requirements: Proven experience in hospitality, reservations, or customer service (experience with Airbnb/OTA platforms preferred). Strong verbal and written communication skills in English (knowledge of additional languages is a plus). Ability to multitask, prioritize, and manage time effectively. Tech-savvy with proficiency in using OTA platforms, booking management systems, and communication tools. Problem-solving skills with a guest-first attitude. Flexibility to work weekends, evenings, or holidays as required. Ability to work independently and as part of a team. Job Type: Full-time