Hospitality Coordinator

We are looking for a highly organized and customer-focused professional to manage guest communication and bookings across Airbnb, other OTA platforms, and direct channels. The role involves handling guest inquiries, managing reservations, coordinating with teams, and ensuring excellent communication to provide a smooth guest experience. Key Responsibilities: Manage and respond promptly to all guest messages on Airbnb, Booking.com, and other OTA platforms. Handle incoming guest calls, provide assistance, and resolve queries in a professional and courteous manner. Maintain consistent communication with guests before, during, and after their stay to ensure satisfaction. Monitor all bookings across OTA platforms, update calendars, and prevent double-bookings. Coordinate with internal teams (operations, housekeeping, caretakers, etc.) to ensure seamless guest experiences. Assist with reservation changes, cancellations, and special guest requests. Keep accurate records of communication, bookings, payments, and refunds. Provide updates and reports on guest feedback, booking trends, and operational challenges. Support escalation handling and resolve complaints in line with company policies. Requirements: Proven experience in hospitality, reservations, or customer service (experience with Airbnb/OTA platforms preferred). Strong verbal and written communication skills in English (knowledge of additional languages is a plus). Ability to multitask, prioritize, and manage time effectively. Tech-savvy with proficiency in using OTA platforms, booking management systems, and communication tools. Problem-solving skills with a guest-first attitude. Flexibility to work weekends, evenings, or holidays as required. Ability to work independently and as part of a team. Job Type: Full-time