System Administrator (Hotels)

Job Description: We are looking for a proactive and customer-focused Guest Experience & Reservations Executive to manage and respond to guest inquiries across platforms such as Airbnb, MakeMyTrip, and Booking.com. The ideal candidate should possess excellent written and verbal communication skills in English and be passionate about delivering exceptional pre-booking support. In addition, the candidate should have strong analytical abilities to review booking trends and suggest improvements to increase occupancy and revenue. Key Responsibilities: Promptly and professionally respond to guest queries on Airbnb, MMT, Booking.com, and other travel platforms. Provide accurate information about the property, amenities, and policies to assist guests in making informed booking decisions. Ensure a smooth and friendly communication experience that builds trust and improves the likelihood of bookings. Analyze inquiry and booking data regularly to identify trends, gaps, and opportunities. Collaborate with the operations and marketing teams to improve listing performance and optimize pricing or descriptions. Monitor guest feedback and provide insights for service improvement.