Join Us as Manager, Collections! Are you ready to make a significant impact in an innovative environment? At ORBCOMM, we’re on the hunt for a passionate Manager, Collections, who thrives in a fast-paced, agile setting. This role is not just about managing strategies; it’s about transforming ideas into action and driving our mission forward! Why You’ll Love Working Here As a dynamic Collections Manager, you’ll lead our collection efforts across multiple divisions. In this vital role, you’ll supervise the collections and cash applications team while collaborating closely with customers and the sales department on our largest and most sensitive accounts. You’ll also partner with Corporate Accounting on General Ledger matters, customer reserve analysis, and annual audit reporting. While this position does not involve credit analysis of potential customers, it offers an exciting opportunity to make a significant impact. Join us in driving our success! With a flexible hybrid working schedule, you can enjoy the best of both worlds—engaging in-person collaboration at our Hyderabad, India office, while also enjoying the autonomy and comfort of remote work What You’ll Do Based on the Monthly Aging, past due letters are to be sent to all customers with balances that are over 30 and 60 days past due. Accounts over 90 days past due receive a Payment Demand Letter with the promise of service interruption if payment is not received within ten business days. Manage internal reporting of past due customers / aging reports, to various stakeholders including Sales, Customer Account Managers and General accounting. Placing direct phone calls and E-mails to customers that are past due. Works closely with the Billing Department to implement processes and policies that contribute to accurate invoicing and placing invoices on various customer portals for timely payment. Turning accounts over to an outside Collections Agency after failed collection efforts. Relays to Controller group any and all accounts that need to be written off to bad debt, and perform quarterly reserve analysis Prepares documentation necessary to create the Credit or Debit Memo necessary to true up a customer account. Oversees and assists with the clean-up of unapplied cash, short paid invoices, and Charge Backs. Addressing ongoing customer complaints concerning billing or service rendered and works on complaints of service failures with designated departments. Manage DSO and weekly cash projections. Who You Are You’re a strategic thinker with a knack for operational excellence, ready to tackle multiple priorities with agility and grace. If you have: Bachelors degree in accounting, finance or similar field. 5+ years of experience in collecting, accounts receivable or a related area, with supervisory experience. Written and Verbal fluency in English Proficiency with Microsoft Office for Windows (Outlook, Word, and Excel) Working Knowledge of CyberSource, or other credit card processing sites. Excellent interpersonal skills and the ability to adjust and interact with all levels of personnel. Multi-task oriented, organized, set priorities, meet deadlines and take pride in one's work. Large ERP system experience, and in particular JDE, a plus. Then we want to meet you! About Us At ORBCOMM, we’re pioneers in IoT technology, that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change by visiting us at www.orbcomm.com ! Ready to Join Us? We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you’re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you. We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted. At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process. Show more Show less