Manager - Client Success

Job Description

Role & responsibilities Job Title: Manager - Client Success Location: Gurgaon-New Delhi Key Responsibilities: 1. Client Relationship Management: Build and maintain strong relationships with key clients in the food industry. Act as the main point of contact for client inquiries, issues, and escalations. Understand client needs and expectations to provide tailored solutions and services. 2. Communication and Coordination: Collaborate with internal teams such as sales, marketing, and operations to ensure seamless delivery of products or services to clients. Communicate client feedback and requirements internally to drive product or service improvements. 3. Problem Solving and Resolution: Address client issues and concerns promptly and effectively. Resolve conflicts and manage expectations to maintain positive client relationships. 4. Business Development : Identify opportunities for business growth within existing client accounts. Recommend new products, services, or enhancements based on client feedback and industry trends. Participate in industry events and networking activities to expand client base and enhance industry knowledge. 5. Reporting and Analysis: Track and analyze key account metrics such as sales performance, client satisfaction, and profitability. Prepare regular reports and presentations for management on account status and business development activities. Qualifications: Bachelors degree in business administration, Marketing, or related field (MBA preferred). 10+ years of proven experience in client relationship management or account management within the food industry. Strong communication, negotiation, and interpersonal skills. Ability to understand client needs and build long-term relationships. Strategic thinker with a proactive and problem-solving attitude. Additional Requirements: Willingness to travel for client meetings and industry events. Ability to work under pressure and meet deadlines in a dynamic environment. Knowledge of food industry trends, regulations, and competitive landscape. Preferred industries QSR/Food retail, Aviation, Food aggregators/delivery, Industrial Catering & Hospitality