Manager - Client Success

As a Client Success Manager, you will be responsible for managing customer projects and providing exceptional service to our customers. Your role will include overseeing the coordination of internal teams to complete projects within specified timeframes and ensuring customer satisfaction. Additionally, you will be tasked with providing technical support, training, and problem resolution for our customers. In this role, your responsibilities will include managing customer projects, completing the Discovery phase, and coordinating with both customers and internal teams. You will be expected to provide excellent customer service by resolving escalated cases and ensuring timely solutions. It will also be crucial for you to log activities and ensure that services are paid for. Furthermore, you will be responsible for planning and delivering trainings for customers to familiarize them with Windowmaker software. Providing regular reports to management and overseeing the Customer Support and Data team will also be part of your duties. Key tasks for you will involve communicating with clients to reduce turnaround time and assign work to resources effectively. You will need to prepare productivity reports, schedule resources for service requests, and continuously work on improving processes to provide effective support to customers. Ensuring regular customer training on the latest software releases, providing technical support to sales staff, and assisting with technical demos will be essential. Developing reports to enhance efficiency and the quality of deliverables, identifying training needs, and scheduling sessions will also fall under your responsibilities. Additionally, overseeing the operational duties of the customer service team, maintaining records of all customer interactions, training new employees, and ensuring customer satisfaction by providing problem-solving resources will be key tasks. To excel in this role, you will need an IT background, excellent communication skills in English, and an analytical and technical mindset. The location for this position is Vadodara.,