Manager - Client Success Windowmaker Software

3.0 - 7.0 years

0 Lacs

vadodara, gujarat

On-site

As a Client Success Manager, you will be responsible for managing customer projects and providing exceptional service to our customers. Your role will include overseeing the coordination of internal teams to complete projects within specified timeframes and ensuring customer satisfaction. Additionally, you will be tasked with providing technical support, training, and problem resolution for our customers. In this role, your responsibilities will include managing customer projects, completing the Discovery phase, and coordinating with both customers and internal teams. You will be expected to provide excellent customer service by resolving escalated cases and ensuring timely solutions. It will also be crucial for you to log activities and ensure that services are paid for. Furthermore, you will be responsible for planning and delivering trainings for customers to familiarize them with Windowmaker software. Providing regular reports to management and overseeing the Customer Support and Data team will also be part of your duties. Key tasks for you will involve communicating with clients to reduce turnaround time and assign work to resources effectively. You will need to prepare productivity reports, schedule resources for service requests, and continuously work on improving processes to provide effective support to customers. Ensuring regular customer training on the latest software releases, providing technical support to sales staff, and assisting with technical demos will be essential. Developing reports to enhance efficiency and the quality of deliverables, identifying training needs, and scheduling sessions will also fall under your responsibilities. Additionally, overseeing the operational duties of the customer service team, maintaining records of all customer interactions, training new employees, and ensuring customer satisfaction by providing problem-solving resources will be key tasks. To excel in this role, you will need an IT background, excellent communication skills in English, and an analytical and technical mindset. The location for this position is Vadodara.,

Posted 5 days ago

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Aftermarket Sales Engineer - Cranes My Placement Management Consultants

2.0 - 8.0 years

0 Lacs

gandhidham, gujarat

On-site

As an Aftermarket Sales Engineer at our company, your main responsibility will be to oversee and enhance the sales of spare parts and services for EOT cranes, Overhead cranes, Goliath cranes, and Industrial Material Handling Equipment in Pune, Maharashtra. You will play a crucial role in managing client relationships, exploring new business opportunities, and providing technical expertise to customers in various industrial sectors. Your key tasks will include maintaining and reinforcing relationships with existing customers, offering customized solutions for spare parts and maintenance needs, and ensuring high levels of client satisfaction. You will also be responsible for identifying potential clients in sectors such as manufacturing, construction, and logistics, and converting leads through different channels like cold calls, visits, and digital outreach. To excel in this role, you should have a solid grasp of crane systems and associated spare parts, as well as the ability to guide customers in selecting the right products and services. You will work closely with service and technical teams to deliver accurate solutions and support. In addition, you will be required to prepare competitive proposals and quotations, negotiate deals with customers, and manage the order process from confirmation to delivery. Keeping detailed records of customer interactions, sales reports, and forecasts will also be part of your responsibilities. The ideal candidate for this position should have prior experience in sales, service, or breakdown support for EOT/Overhead Cranes, JIB Cranes, and Goliath Cranes. A strong understanding of material handling equipment and industrial crane applications is essential, along with excellent communication, negotiation, and CRM skills. A technical mindset with the ability to interpret engineering drawings and specifications will be beneficial. You should be willing to travel frequently to industrial sites for client visits and lead generation activities. Possessing a Bike/Scooty/Car and a valid driving license is mandatory for this role. As part of our employee benefits package, you will receive a Petrol Card and Vehicle Maintenance Allowance, an Official Mobile SIM Card, Mediclaim Insurance, Group Accident Policy, Provident Fund (PF), ESIC Coverage, Gratuity, and Statutory Bonus as per the Bonus Act.,

Posted 1 week ago

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