Manager CFM

Role & responsibilities:

1. Revenue Achievement:

• Own and deliver the annual revenue target of 7.5 Cr through effective business planning, customer management and cost control.
• Monitor monthly performance against targets and implement corrective actions to ensure achievement of the overall revenue goal.

2. New Customer Acquisition and Retention

• Acquire a minimum of 7 new customers in a year in the CFM portfolio through structured prospecting, lead generation and proposals.
• Build and maintain a healthy pipeline of prospective customers to consistently support new business addition.
• Develop and execute retention strategies to ensure continuity of existing client contracts and high satisfaction levels.
• Identify and implement cross-selling opportunities across services and locations to increase wallet share from existing customers.

3. Process Improvement and Quality Initiatives

• Lead and participate in Quality Improvement Projects (QIP) with a focus on improving operational efficiency, safety, and compliance in controlled facilities.
• Drive implementation and adherence of Integrated Management System (IMS) or similar frameworks to standardize processes and enhance service quality.

4. People Development and Core Competencies

• Plan and conduct Learning & Development (L&D) sessions to strengthen technical, safety and behavioral competencies of the CFM team.
• Ensure high standards of work quality, documentation, and reporting across all sites under management.
• Foster strong cross-functional alignment with Operations, Commercial, HR, EHS, and other support functions to ensure smooth service delivery and customer satisfaction.

Preferred candidate profile:

• Graduate / Postgraduate in Engineering, Operations Management or related field (preferred).
• 710 years of experience in Facility Management / Operations Management, with at least 3–4 years in a managerial role handling multiple sites or large-scale facilities.
• Proven track record of achieving revenue targets, adding new customers and retaining key accounts.
• Strong understanding of facility management processes, quality systems (e.g., IMS/ISO), and safety and compliance requirements in controlled environments.
• Excellent stakeholder management, negotiation, and customer relationship skills.
• Strong analytical and problem-solving capability with experience in driving process improvement projects.
• Ability to lead, motivate and develop diverse teams and work effectively with cross