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Axio Research
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Manager, AOD Operations

Manager, AOD Operations

Axio Research

10 - 12 years

8 - 13 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Training CRO Process improvement Pharma Director Operations Billing Data collection Performance appraisal Life sciences Data quality

Work Mode

Work from Office

Job Type

Full Time

Job Description

Operations Manager

Position Summary:

Manage operations part for the client delivery team and to ensure all operations are met within agreed timelines with quality.
Under the guidance of Director Operations perform operations support activities including Employee Onboarding, Training Coordination, Performance appraisal, termination documentation/communication, bench management, immigration, liaise with finance/legal/HR/Immigration to resolve queries/issues, support Engagement Managers with invoice data or any other associate data under minimal supervision.
With support from Director Operations and Engagement Managers manage metrics data generated by deliverable teams and are met to expected quality and timelines.
Mentor/develop employees under the guidance of AD/Dir or designee.
Lead/support data collection activity to help with governance meetings (ex: metrics data to be presented at governance meetings).
Support to improve engagement levels as needed under the Guidance of AD / Dir Operations

Mandatory Experience/Skills/Knowledge Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions;
10-12 years appropriate experience in similar role;
A minimum of 5 years of management/leadership experience;
Appropriate understanding of at least one hiring systems, employee verification process & Operations Management systems for managing employees timesheet, invoice & billing etc.,,
Prior experience with successfully leading project team(s);
Ability to liaise successfully with internal & external stakeholders, including excellent written and verbal communication skills;
Ability and willingness to travel as required, up to 10%;

Education:

Bachelors/Masters in any discipline (Preferably, life sciences education)
With relevant experience in Pharma and drug development /operations management in Pharma/CRO industry.

Job Function/Responsibilities:

Recognize, demonstrate and observe Cytel values which center on our commitment to People, Clients and Performance.
Recognize the importance of and create a culture of process improvement with a focus on streamlining current processes adding value to Cytel business and meeting client needs.
Travel both domestic and/or international is required.
Read, understand and adhere to all assigned Cytel SOPs and working procedures (or sponsor as appropriate).
Identify and organize the training needs as appropriate in coordination with Engagement Managers or designee.
Ensure completion of all assigned training courses, ensuring that mandatory courses are completed before designated date and that the required system specific training has been completed for current studies.
Perform interim /annual performance appraisal of assigned team members and identify gaps and propose development plans in consultation with Engagement Managers or designee.
Identify gaps and suggest process improvements (internal/external) on an ongoing basis.
Responsible for administrative activities and perform other general duties as required to support the company.
Liaise with the AD/Dir and Sr.Leadership team in order to ensure that overall project objectives are met in an efficient manner.
Provide input to the development of new systems and processes, as required.
Under the guidance of Director Operations/EMs, ensure adequate processes are put in place in response to deviations in data quality, timelines and/or budget.
Provide regular feedback to the delivery team members on their performance and initiate follow up review where required (work with Group TA heads on performance concerns, mitigations plans, and expected improvement; awarding/sending accolades with appropriate follow-ups and confirmation).

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