Manager AI

Manager- AI

Why Birdeye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to manage online reputation effortlessly, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

Position Overview:

Primary Skills: Team Management, Project Management, Agentic AI, Gen AI, LLM’s, NLP, AI/ML, Data Science, AWS/GCP, API Deployment for SAAS

Roles & Responsibilities:

Team Leadership

• Provide leadership and mentorship to a team of Agentic AI/AI/ML professionals.
• Foster a collaborative and innovative team culture.
• Set clear goals and expectations, and monitor team performance.

AI Strategy

• Collaborate with senior management to define the company's AI strategy and roadmap.
• Identify opportunities for AI integration and expansion across various products & services.

Project Management

• Plan, prioritize, and oversee the execution of Agentic AI / Gen_AI / AI / ML projects from conception to completion.
• Ensure projects are delivered on time and within budget.
• Monitor project progress and resolve issues as they arise.

Technical Expertise

• Stay up-to-date with the latest developments in Agentic AI /Gen AI/ AI and Machine learning.
• Provide technical guidance and expertise to the team.
• Participate in hands-on development and problem-solving when necessary.

Collaboration

• Work closely with cross-functional teams, including product managers, designers, and software engineers, to integrate AI solutions into software products.
• Foster collaboration and communication between AI and software development teams.

Quality Assurance

• Ensure the quality and accuracy of AI models and algorithms.
• Implement best practices for testing and validation of AI systems.

Resource Management

• Manage resources effectively, including budget allocation and staffing.
• Recruit, train, and develop AI team members.
• Documentation and Reporting
• Maintain clear and comprehensive project documentation.
• Provide regular reports and updates to senior management

Qualifications:

• Bachelor's or Master's degree in Computer Science, Data Science, or a related field (Ph.D. preferred) with minimum 10 years’ experience.
• Proven experience in AI development, with a strong portfolio of successful projects.
• Previous experience in a leadership or managerial role.
• Proficiency in machine learning frameworks and programming languages (e.g., Python, TensorFlow, PyTorch).
• Excellent project management and organizational skills.
• Strong problem-solving and analytical abilities.
• Effective communication and teamwork skills.
• Knowledge of software development methodologies (Agile, Scrum) is a plus.
• Experience with cloud platforms and deployment of AI models is a plus.

Interested candidates, please send their resumes to iqbal.kaur@birdeye.com

Regards

Iqbal kaur