Majesco Business Analyst

Job Description

Business Systems Analyst IIIII with Majesco experience We are seeking a Business Systems Analyst IIIII to join our team primarily responsible for Production Support within the Enterprise Applications domain This role involves supporting and maintaining critical applications used for account and submission intake clearance data extraction producer management and user management across all business units The ideal candidate will perform Level 1 analysis of production issues and collaborate closely with Business Systems Analysts BSAs from Product and Sprint teams as well as the Digital Product Manager DPM and Agile Program Manager APM to ensure seamless system operations and continuous improvement 1 Production Support Incident Management Level 1 Analysis Serve as the primary contact for Level 1 analysis of production issues related to o Account Submission Intake and Clearance Systems o Data Extraction and Intake Processing o Producer Management Systems o User Management Applications Incident Management Monitor investigate and triage issues in ServiceNow ensuring proper categorization prioritization and assignment Collaboration Work closely with BSAs from Product and Sprint Teams to escalate and resolve complex technical issues Stakeholder Communication Collaborate with DPM and APM to communicate critical incidents and align with broader product goals Workarounds Provide temporary solutions for urgent business processes while awaiting permanent fixes Documentation Ensure all issues are documented in ServiceNow including root causes and resolution details OnCall Support Participate in oncall support rotation ensuring availability for critical system incidents as needed 2 System Analysis Process Optimization Root Cause Analysis Perform initial root cause analysis Level 1 for system disruptions and inefficiencies Process Improvement Identify patterns in recurring issues and recommend process improvements or system optimizations Data Analysis Analyze data flow and troubleshoot submission intake data extraction and user management issues User Feedback Work closely with business users to understand pain points and suggest potential automation or workflow enhancements 3 User Support Management User Support Provide support to users of underwriting applications addressing inquiries resolving issues and ensuring optimal user experience User Management Oversee user accounts roles and permissions within underwriting systems ensuring appropriate access levels and compliance with security policies Training Develop and deliver training materials and sessions to educate users on system functionalities and best practices 4 Incident Tag Management Reporting Tag Management Manage incident tags within ServiceNow to categorize and prioritize issues effectively Reporting Utilize incident tags to generate reports and dashboards providing insights into incident trends and areas for improvement Show more Show less