Mainframe Support Engineer

Ensure the supervision of the infrastructures and business applications of the BNP Paribas Fortis Group.

The Fortis control room operates in 24x7, Distributed and Mainframe platforms for level 1 activities (alerting/incident/requests)

Control room / first level support activities consist of:

Monitoring the availability of infrastructure services and applications,

Applying the instructions and/or instructions referenced

Resolving and/or escalating detected issues to ensure availability of core IT infrastructure and applications

Participation in DRP exercises

Responsibilities

Alert management (based on AINOI):

Take into account the alerts

Arbitrate alerts by human correlation / acknowledgment and/or Incident creation

Create incident ticket

Incident Management (ServiceNow, group platform):

Execute the instruction, Intervention, resolve and/or assign the Incident to the correct group

Document the ticket

Apply the instructions (CREMA, instruction and/or operating mode).

Management of action requests (ServiceNow, Group platform):

Fulfill requests on the fly or at a fixed time

Participate in the realization of requested tasks (through mail or snow)

Contribute to improving the quality of service by proposing improvements

Help build team spirit and integrate into BNP Paribas culture

Contribute to keeping the documentation up to date and expand the knowledge base

VSPHERE

Powercycle Virtual Machines

IDRAC

Powercycle Physical Machines

WINDOWS

Stop/Start services

Reboot machines

LINUX / AIX activities:

Script launch

File move

Change file owner

JCL

Understand the basics of dataset creation in JCL

Find and correct simple errors (missing commas etc.)

SDSF

Cancel jobs

Get Sysout

Determine whether or not a job is looping

TSA AUTOMATISATION

Find Task votes

Change Task status

HMC

Deactivate/Activate LPARs

Load LPARs

TPX

General knowledge on how to navigate the mainframe ZOS

CONTROL-M

Job/chain relaunch

Mount jobs/chains to plan

Get Sysout (CA-view)

Add or Bypass conditions

Force ok jobs

Find dataset creation history

JCL

Understand the basics of dataset creation in JCL

Find and correct simple errors (missing commas etc.)

SDSF

Cancel jobs

Get Sysout

Determine whether or not a job is looping

TSA AUTOMATISATION

Find Task votes

Change Task status

MAINFRAME CONSOLE

Stop jobs / Cancel jobs / Force jobs

Shutdown LPARs

Give replies to jobs/shouts

HMC

Deactivate/Activate LPARs

Load LPARs

Start Close of Business process

Restart jobs

Find job output

Find open reply

Be familiar with ServiceNow

Know how to reassign & close incidents

Know how to find and resolve tasks

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Attention to detail / rigor

Ability to synthetize / simplify

Communication skills - oral & written

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to set up relevant performance indicators

Ability to develop and leverage networks

Ability to develop others & improve their skills

Choose an item.

Education Level:

Master Degree or equivalent

Experience Level

At least 7 years.