Logistics Associate

The Operations Executive will handle end-to-end courier bookings, transport coordination, dispatch planning, and daily tracking of shipments. The role ensures timely deliveries, accurate documentation, and smooth coordination between warehouse, courier partners, and customers. Key Responsibilities 1. Courier Booking & Dispatch Book daily shipments across multiple courier partners (surface and air). Select the most cost-effective and reliable courier based on weight, pincode, and TAT. Generate labels, manifests, and shipping documents accurately. Ensure proper packaging and handover to courier teams. Sync orders with platforms like Shopify, Amazon, ONDC, etc., if needed. 2. Transport Coordination Arrange transport vehicles for bulk shipments, B2B orders, pallets and interstate loads. Coordinate with transport vendors for pickup times, vehicle availability, and rates. Verify LR (Lorry Receipt), invoices, and loading documentation. Follow up with drivers and transporters regularly until delivery. 3. Tracking & Reporting Track all shipments daily and update delivery status. Handle delayed, RTO, lost or damaged shipments with courier partners. Maintain MIS for dispatched orders, freight costs, and delivery timelines. Share daily shipment and dispatch reports with management. 4. Vendor & Internal Coordination Communicate with courier partners for rate negotiations, escalations and SLA issues. Coordinate closely with warehouse team for picking, packing and dispatch readiness. Work with customer support team for delivery concerns, priority orders and escalations. 5. Documentation & Compliance Maintain proper logs of bookings, LR copies, invoices and rate cards. Ensure accurate weight and dimension entries to avoid charges. Support the finance team with reconciling courier bills.