JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
- Single point of contact for daily FM operations and management of a site or multi-sites as appointed - Matrix manage both technical and administrative staff
- Responsible for the performance and morale of all resources deployed for FM scope in the assigned facilities Collaborate with supply chain team on opportunities to define scope, coordinate supplier walk-through, and manage supplier performance at property level Responsible to represent JLL and to portray partnership management in the areas of service, performance, compliance, ethics, people and relationship management for the assigned sites. - SPOC for all JLL HR related matters for the JLL FM team assigned
- Maintain regular contact with HR for people management, Learning & Development programs and leave planing
- Documentation of HR activity as per JLL HR and WorkDay guidelines With supply chain idenfity opportunities to deliver differentiated value through quality, innoation or cost improvements. Work in conjunction with central supply chain programs and account specific programs to support client specific needs. Participate in the Experience Clean Supplier Partnership program, including meeting governance requirements and scorecard review for responsible sites. Client service and experience focus in collaboration with Account Director;
- Understand JLL contractual scope thoroughly and ensures all contractual commitments are fulfilled at all times
- Focus on Client & End User Human Experience and brings in JLL Experience concepts to the assigned sites
- Demonstrates continues improvement on all key measurables - Responsible establishing annual budget and tracking expenses against budget periodically as specified by Client process.
- Financial reporting for client
- Responsible for commercial goals of price and value for FM Operations for the client site(s) assigned Implement innovative programs, processes and procedures that reduce short and long term operating costs and increase productivity
Manage all assigned facilities to achieve KPI performance targets, monitor SLA's to identify potential challenges and plan corrective actions/best practices accordingly Implement site-level innovative programs, processes and procedures that reduce short and long term operating costs and increase productivity. encourage team to be innovative in client service / problem solving
Lead in participation of local JLL and Account innovation programs. Redeploy innovations learnt from other account teams. Demonstrate to Client JLL innovation effort Plays an important role with dual responsibilities for communication and reporting
- Follows JLL reporting protocols for all commercial, costing and billing for the FM contract
- Manages all Client service related reports / communication Competencies and Experience Business acumen including financial planning and analysis. Must be able to manage within budget and time constraints Strong interpersonal and supervisory skills
Strong analytical, organization and presentation skills 5+ years facility management experience with corporate or third-party service provider BS or equivalent work experience in Facilities Management
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
