Location lead

-Single point of contact for daily FM operations and management of a site or multi-sites as appointed - Matrix manage both technical and administrative staff
- Responsible for the performance and morale of all resources deployed for FM scope in the assigned facilities Collaborate with supply chain team on opportunities to define scope, coordinate supplier walk-through, and manage supplier performance at property level Responsible to represent JLL and to portray partnership management in the areas of service, performance, compliance, ethics, people and relationship management for the assigned sites.

 - SPOC for all JLL HR related matters for the JLL FM team assigned
- Maintain regular contact with HR for people management, Learning & Development programs and leave planing - Documentation of HR activity as per JLL HR and WorkDay guidelines With supply chain idenfity opportunities to deliver differentiated value through quality, innoation or cost improvements. Work in conjunction with central supply chain programs and account specific programs to support client specific needs. Participate in the Experience Clean Supplier Partnership program, including meeting governance requirements and scorecard review for responsible sites. Client service and experience focus in collaboration with Account Director; - Understand JLL contractual scope thoroughly and ensures all contractual commitments are fulfilled at all times - Focus on Client & End User Human Experience and brings in JLL Experience concepts to the assigned sites - Demonstrates continues improvement on all key measurables - Responsible establishing annual budget and tracking expenses against budget periodically as specified by Client process. -Financial reporting for client - Responsible for commercial goals of price and value for FM Operations for the client site(s) assigned Implement innovative programs, processes and procedures that reduce short and long term operating costs and increase productivity Manage all assigned facilities to achieve KPI performance targets, monitor SLAs to identify potential challenges and plan corrective actions/best practices accordingly Implement site-level innovative programs, processes and procedures that reduce short and long term operating costs and increase productivity. encourage team to be innovative in client service / problem solving Lead in participation of local JLL and Account innovation programs. Redeploy innovations learnt from other account teams. Demonstrate to Client JLL innovation effort Plays an important role with dual responsibilities for communication and reporting - Follows JLL reporting protocols for all commercial, costing and billing for the FM contract - Manages all Client service related reports / communication Competencies and Experience Business acumen including financial planning and analysis. Must be able to manage within budget and time constraints Strong interpersonal and supervisory skills Strong analytical, organization and presentation skills 5+ years facility management experience with corporate or third-party service provider BS or equivalent work experience in Facilities Management